Customer Service Coordinator

3 weeks ago


Croydon, United Kingdom Office Angels Full time

**Customer Service Coordinator**

**Croydon**

**Full Time - Permanent**

**Salary: £24,000**

**Monday to Friday, 09:00AM to 17:00PM**

**Start date: ASAP**

**Overview**:
**Who you are**:
We're looking for a multitasking "learn-it-all" personality who can help us with everything from building out processes to helping our drivers. We're open for you to help shape this role and there's plenty of opportunity to advance and progress as the companygrows.

You will join as their **Customer Service Coordinator**assisting the appeals department in assessing writing challenges on case-by-case basis. Your role is vital in ensuring that UKPA maintain a professional and ethical reputation amongst itsclients and within the private parking industry. Your responsibility is to maintain UKPA along with the guidelines set within the British Parking Association Code of Conduct.

**Responsibilities include**:
You are to investigate, assess and respond to written challenges, complaints and queries relating to the issuing of parking charge notices to a professionally high standard. The role itself involves a level of quality control as you will be the first inline of interaction between UKPA and the motorists. You will be required to ensure that all parking charge notices are applied in line with ethos and of UKPA standard. You will also have to be report to your manager with weekly updates.

**Duties to include**:

- Issuing of PCN'S in ZatPark system
- Placing appeals on hold, and responding to all appeals received
- Managing the UKPA inbox and replying to all motorists' queries
- Sorting out post, placing appeals letters received on hold, and banking payments (by post)
- Processing transfer of liabilities -received in ZatPark and by post
- Helping out in other ad-hoc duties when necessary

**Essential**:

- A good command in English language and the ability to write letters
- The ability to work well under pressure and to meet deadlines
- Professional, hardworking and prepared to go above and beyond
- Previous customer facing / customer service experience, including telephone experience
- Some administration experience desirable but not essential
- Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



  • Croydon, United Kingdom Altitude-Recruitment Limited Full time

    Job Title:  Customer Assistance Coordinator – Medical  Location of work: Croydon Office/HybridSalary: £27,013.60Bonus: £2045 performance bonus The role:  As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time. You will be delivering outstanding experiences by providing practical...


  • Croydon, United Kingdom Floss Agency Full time

    **PLUS 2K ANNUAL BONUS** **The role**: You will be providing a professional, efficient and proactive service, reflecting the brand values. You will be receiving inbound calls from customers wishing to renew their warranties in line with the principle of treating customers fairly. You will be utilising your skills to ensure that customers are provided with...


  • Croydon, United Kingdom 4Social Work and Public Sector Staffing Full time

    **Customer Solutions Coordinator - Croydon (Temp Vacancy)** **Umbrella Pay Rate**:£15.66ph** **Full-Time (37 hours)** **Job Purpose**: This role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in line with Clarion...


  • Croydon, United Kingdom Croydon Council Full time

    **Job title**: Senior Service Coordinator **Department**: Children’s Social Care **Location**: Croydon Council (CR0) **Grade / Salary**: Grade 8; £35,217 - £37,038 **Hours of work**: 36 per week / Monday - Friday **Contract type**: Permanent **“Have you got a good eye for detail and a can-do attitude to support an** **extremely busy...


  • Croydon, United Kingdom Floss Agency Full time

    **Job Category**: - PA, Administration & Customer Service**Job Title**: - Sales & Service Coordinators - Hyrbrid**Job Reference**: - LH**Job Location**: - Croydon, Surrey**Job Salary**: - 24K plus 2K Annual Bonus (paid quarterly)**Job Type**: - Permanent**Location of work: Croydon / Hybrid (3 days in the office and & 2 days from home)** **Annual**...


  • Croydon, United Kingdom Adecco Full time

    Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area. Hours of work are Monday to Thursday 8am to 5pm and Friday is 8am to 1pm, kindly note that this is a temporary position to start with but could possibly lead to a permanent role in the near future. You must possess...


  • Croydon, United Kingdom Adecco Remote Work Freelance Full time

    Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area. Hours of work are Monday to Tursday 8am to 5pm and Friday is 8am to 1.00pm, this is a tempoary position to start off with but could possibly lead to a permanent role in the near future. You must possess excellent...


  • Croydon, United Kingdom Adecco Full time

    Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area. Hours of work are Monday to Friday 8.30am to 5pm, this is a tempoary position to start off with but could possibly lead to a permanent role in the near future. You must possess excellent communication abilities both face...


  • Croydon, United Kingdom Aspire Personnel Ltd Full time

    The role: As a Medical Assistance Coordinator, you will be helping our client’s customers in their hour of need, any place and at any time You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring...


  • Croydon, United Kingdom Aspire Personnel Ltd Full time

    The role: As a Medical Assistance Coordinator, you will be helping our client’s customers in their hour of need, any place and at any timeYou will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring customers...


  • Croydon, United Kingdom AWP Assistance UK Ltd Full time

    Job Title: Customer Assistance Coordinator – Roadside Location of work: Croydon or Remote Salary: Hybrid - - As a Roadside Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is...


  • Croydon, United Kingdom Aspire Personnel Ltd Full time

    The role: As a Medical Assistance Coordinator, you will be helping our client’s customers in their hour of need, any place and at any timeYou will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring customers...


  • Croydon, United Kingdom Allianz Partners Full time

    **Job Title: Customer Experience Coordinator - Warranty Sales** **Location of work: Hybrid** **Salary: £24,091.40** **Bonus: £1,500.00** **The role**: Working on behalf of our Automotive clients, you will be providing a professional, efficient and proactive service, reflecting the brand values of our clients. You will be receiving inbound calls from...


  • Croydon, United Kingdom Aspire Personnel Ltd Full time

    The role: As a Medical Assistance Coordinator, you will be helping our client’s customers in their hour of need, any place and at any time You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring...


  • Croydon, United Kingdom Adecco Full time

    Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area. Hours of work are Monday to Thirsday 8am to 5pm and Friday is 8am to 1pm, this is a temporary position to start with but could possibly lead to a permanent role in the near future. You must possess excellent...

  • Import Coordinator

    1 month ago


    Croydon, United Kingdom Bennett & Game Recruitment Full time

    Bennett and Game are currently working with an International Removals company actively seeking a highly skilled Import Coordinator to join their Croydon location. Our client are one of the leading overseas specialist shipping company for removals and shipping. Due to continued growth they are looking for a self motivated individual to join their team on a...

  • Service Coordinator

    4 weeks ago


    Croydon, United Kingdom Croydon Council Full time

    **“Have you got a good eye for detail and a can-do attitude to support an **extremely busy service?”** **The Opportunity** We are seeking to appoint a highly motivated, professional, enthusiastic and well organised individual to join our Business Delivery Service within Children with Disabilities Team. The primary responsibility is to provide a high...


  • Croydon, United Kingdom Service Care Solutions Full time

    Service Charge Analyst Croydon, London Full Time - Hybrid / Remote Temporary £24.93 Umbrella Hourly We have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid...


  • Croydon, United Kingdom Service Care Solutions Full time

    Service Charge AnalystCroydon, LondonFull Time - Hybrid / RemoteTemporary£24.93 Umbrella HourlyWe have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working...


  • Croydon, United Kingdom Global Solution Services Full time

    Customer Service Advisor Have you got great communication skills and enjoy speaking with customers by phone. Global Solution Services (GSS) have a great opportunity for a Customer Service Advisor who will be responsible for following up and surveying all our Customers who have met and received our Careers Information and Guidance service. Our Team of...