Customer Sales Coordinator

2 weeks ago


Croydon, United Kingdom Allianz Partners Full time

**Job Title: Customer Experience Coordinator - Warranty Sales**

**Location of work: Hybrid**

**Salary: £24,091.40**

**Bonus: £1,500.00**

**The role**:
Working on behalf of our Automotive clients, you will be providing a professional, efficient and proactive service, reflecting the brand values of our clients. You will be receiving inbound calls from customers wishing to renew their automotive warranty, in line with the principle of treating customers fairly. You will be utilising your exceptional sales skills to ensure our customers are provided with all relevant information relation to our services and products. You will have strong administration skills and excellent attention to detail to ensure in house and client systems are maintained and updated. You will be handling a high volume of in and outbound calls quickly and efficiently.

**Hours**: 35 hours per week, Monday to Friday 9am to 5pm or 9.30am to 5.30pm.

**You will**:

- Maintain and update all current customer assistance details
- Accurate input of warranty information.
- Daily processing of Motor Warranty policies using manufactures intranet and computer programs
- Handle all incoming calls in a polite, efficient and proactive manner
- Capture data and provide customer with information
- Reply to all correspondence within defined timescales
- Maintain working knowledge of the client’s product range
- Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs.
- Carry out outbound sales activity ensuring all regulatory and customer service standards and requirements are adhered to where appropriate.

**About you**:

- Educated to GCSE standard or equivalent, including English and Maths
- Good working knowledge of MS Word & Excel
- Able to communicate confidently with clients, customers and suppliers
- Basic understanding of FCA
- Flexible / adaptable and able to work under pressure

**Desirable**:

- Previous experience of working within a warranty department
- Basic understanding of automotive manufacturer products

**Staff Benefits**

You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

**About Allianz**:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Join us. Let's care for tomorrow.

**Job Level**:
Professional

**Location**:

- Croydon, ENG, GB, CR9 6HD**Available until**:
26/05/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Partners

**Employing Entity**:
AWP Assistance UK Ltd

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
20801



  • Croydon, United Kingdom Allianz Partners Full time

    **ob Title: Customer Experience Coordinator - Warranty Sales** **Location of work: Hybrid** **Salary: £24,091.40** **Bonus: £2,00.00** **The role**: Working on behalf of our Automotive clients, you will be providing a professional, efficient and proactive service, reflecting the brand values of our clients. You will be receiving inbound calls from...

  • Sales Executive

    3 days ago


    Croydon, United Kingdom Reed Sales Full time

    I am recruiting for am Sales Executive within the construction industry based in Croydon. Seeking someone who will act as first point of contact for my clients customer base, delivering the ultimate in customer service, develop robust relationships withkey accounts and enhance sales and profitability within the branch. Duties Include: - The ability to...

  • Sales Coordinator

    2 weeks ago


    South Croydon, United Kingdom HAYS Full time

    Professional Sales Coordinator Needed - Immediate Start Your new company A leading specialist supplier and manufacturer, they are well-established and offer innovative solutions to clients. They are recognised as excellent employers.Your new role The Sales Coordinator you'll be working both directly with customers and across multiple business units to...

  • Sales Coordinator

    2 weeks ago


    Croydon, Cambridgeshire, United Kingdom Hays Full time

    Professional Sales Coordinator Needed - Immediate Start Your new company A leading specialist supplier and manufacturer, they are well-established and offer innovative solutions to clients. They are recognised as excellent employers. Your new role The Sales Coordinator you'll be working both directly with customers and across multiple business...

  • Sales Manager

    1 month ago


    Croydon, United Kingdom Reed Sales Full time

    My client a household name based in Croydon is seeking a new aftersales manager to join their growing team. The role of the Aftersales Manager is to, achieve parts and service volumes and profit objectives through motivating and developing the aftersalesteam to be fully competent in their job roles and manage the sourcing and supply of manufacturer vehicle...


  • Croydon, United Kingdom Hedin Automotive London Ltd Full time

    **About us**: Hedin Automotive London in the UK operates across 4 sites in South London at Brooklands, Croydon, West Bromley and Dartford. It is 100% privately owned by Hedin Group who are the second biggest privately owned Motor Dealer in the world operating 260 car dealerships, 46 brands across 13 countries with approximately 8300...


  • Croydon, United Kingdom Page Personnel Public Sector & Not for profit Full time

    This role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in line with complaints policy and procedures. **Client Details** A leading and expanding Housing Association. **Description** Key Accountabilities -...


  • Croydon, United Kingdom Office Angels Full time

    **Customer Service Coordinator** **Croydon** **Full Time - Permanent** **Salary: £24,000** **Monday to Friday, 09:00AM to 17:00PM** **Start date: ASAP!** **Overview**: **Who you are**: We're looking for a multitasking "learn-it-all" personality who can help us with everything from building out processes to helping our drivers. We're open for you to...


  • Croydon, United Kingdom 4Social Work and Public Sector Staffing Full time

    **Customer Solutions Coordinator - Croydon (Temp Vacancy)** **Umbrella Pay Rate**:£15.66ph** **Full-Time (37 hours)** **Job Purpose**: This role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in line with Clarion...


  • Croydon, United Kingdom 4Recruitment Services Full time

    **Customer Solutions Coordinator - Croydon** **Salary: £** **19.30 Per Hour Umbrella.** **Full Time (36 hours per week)** **Role Purpose**: This role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in line with...


  • Croydon, United Kingdom Altitude-Recruitment Limited Full time

    Job Title:  Customer Assistance Coordinator – Medical  Location of work: Croydon Office/HybridSalary: £27,013.60Bonus: £2045 performance bonus The role:  As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time. You will be delivering outstanding experiences by providing practical...


  • Croydon, United Kingdom Allianz Partners Full time

    **Job Title: Customer Assistance Coordinator - Roadside** **Location of work: Croydon or Remote** **Salary**: **Hybrid - £27,013.60** **Remote - £25,828.59** **Bonus**:£1,545 performance bonus** **The role**:As a Roadside Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding...


  • Croydon, United Kingdom AWP Assistance UK Ltd Full time

    Job Title: Customer Assistance Coordinator – Roadside Location of work: Croydon or Remote Salary: Hybrid - - As a Roadside Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is...


  • Croydon, United Kingdom Birch Selsdon Full time

    Join the Birch Community at Birch (Selsdon) as Sales Coordinator **Our busy Sales Department is looking for a Sales Coordinator to join their team. You will be responsible for managing opportunities across all sectors of the business and driving customer loyalty by building and developing customer relationships.** **Responsibilities** - Coordination of all...


  • Croydon, United Kingdom Reed Business Support Full time

    My client a national housing provider seek a experienced Housing Complaints Coordinator to support and investigate complaints. Main purpose of the role This role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in...


  • Croydon, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you passionate about providing exceptional customer service while contributing to the success of a dynamic company? We are looking for a dedicated and customer-centric individual to join our team as a Customer Sales Advisor. **About the business**: Believing in delivering more than just products -providing an experience. As a...


  • Croydon, United Kingdom Aspire Personnel Ltd Full time

    The role: As a Medical Assistance Coordinator, you will be helping our client’s customers in their hour of need, any place and at any timeYou will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring customers...


  • Croydon, United Kingdom Halfords Full time

    Age 22+ £11.10 per hour + performance related bonus - Age 21 £10.50 per hour + performance related bonus - Under 21 £9.10 per hour + performance related bonus This position is based at our Croydon Purley Way store. Core hours are 20 per week plus overtime. Got a knack with customers? Ideally, you already have Retail sales experience but if you’ve...


  • Croydon, United Kingdom Aspire Personnel Ltd Full time

    The role: As a Medical Assistance Coordinator, you will be helping our client’s customers in their hour of need, any place and at any timeYou will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring customers...


  • Croydon, United Kingdom Reed Sales Full time

    An exciting opportunity for an business development executive has opened up for a client of mine in Mitcham. This company pride themselves on the quality of their products and service provided to their clients. With manufacturing facilities in the UK, theyare able to provide a personal and responsive service where they can quickly adapt to the client’s...