Sales Manager

3 days ago


Croydon, United Kingdom Reed Sales Full time

My client a household name based in Croydon is seeking a new aftersales manager to join their growing team. The role of the Aftersales Manager is to, achieve parts and service volumes and profit objectives through motivating and developing the aftersalesteam to be fully competent in their job roles and manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes.

Duties will include:

- Maintain standards of performance of the Service and Parts teams through effective coaching and performance management.
- Recruit and select team members in line with organisational requirements.
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
- Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
- Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
- Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.


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