Customer Services Assistant
2 weeks ago
We are seeking a detail-oriented and efficient individual to join our team as a Customer Services Assistant. In this role, you will be responsible for managing online orders received through our Shopify platform, handling office administrative tasks using the OGL Profit4 ERP system and assisting with warehouse operations.
**Responsibilities**:
- Website Order Processing - Shopify:
- Receive and process online orders via the Shopify platform.
- Coordinate with suppliers to order products to fulfil customer orders.
- Pick and pack online orders accurately and efficiently.
- Utilise various online booking systems such as FedEx, UPS, DHL, and Royal Mail to send parcels domestically and internationally.
Office Administration - OGL Profit4 ERP:
- Unpack deliveries from suppliers and accurately receive orders into our accounting and stock management system (Profit4) using delivery notes.
- Release deliveries and print delivery notes for warehouse fulfilment.
Warehouse Roles:
- Conduct stock checking and corrections within the Profit4 ERP system to maintain accurate inventory records.
Qualifications:
- Previous experience in e-commerce order processing, preferably using Shopify or similar platforms.
- Familiarity with ERP systems, specifically OGL Profit4, is an advantage.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Proficiency in using online booking systems for shipping purposes.
- Experience in warehouse operations is a plus.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Croydon (required)
Work Location: In person
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