Customer Service Manager
3 weeks ago
Customer Service ManagerCroydon£35K - £40K per annumMy client is seeking an experienced Customer Service Manager to join their team. You will be responsible for the overall management of the Customer Service Team whilst ensuring the clients are receiving a first-class service. You will: * Be the first point of contact for all customer complaints and operational issues. To provide a suitable resolution * Monitor daily, weekly and monthly KPI’s * Produce regular reports for the management team which includes team performance and operational activity * Maintain regular contact with customers and pre-empt any delays with the orders * Streamline the internal systems with the target to make all automated * Assist the team with website customer service (live chats, website requests, follow ups) * Update and maintain SAP with all customer information * Provide regular training and development for the team members * Manage team appraisals and performance management * Monitor customer interaction quality (telephone, email, web chat) and guide the team with any required improvementsThe ideal candidate will: * Have a minimum of 3 years’ experience working within a Customer Management role * Have strong leadership skills and have the ability to motivate and direct other team members * Have excellent communication skills, both verbal and written * Have strong attention to detail * Work well within a fast-paced environment * Ideally have working knowledge of SAP but not essential * Have good working knowledge on Microsoft OfficeMonday to Thursday 8am to 5pm & Fridays 8am to 4pm.Benefits include 23 days holiday + BH, pension, EAP programme, sick pay scheme, company performance related bonus, onsite gym and training and development
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Service Charge Analyst
2 days ago
Croydon, United Kingdom Service Care Solutions Full timeService Charge Analyst Croydon, London Full Time - Hybrid / Remote Temporary £24.93 Umbrella Hourly We have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid...
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Service Charge Analyst
2 days ago
Croydon, United Kingdom Service Care Solutions Full timeService Charge AnalystCroydon, LondonFull Time - Hybrid / RemoteTemporary£24.93 Umbrella HourlyWe have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working...
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Customer Service Assistants
1 month ago
Croydon, United Kingdom Brook Street Full timeBrook Street are looking for enthusiastic individuals with a customer service background and a can do attitude to work for an exciting Public Sector client based in Croydon City Centre. We currently have a part time role available but we have roles comein on a weekly basis at varied hours. As part of a team, you will enjoy helping people, ensuring each...
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Customer Service Agent
1 month ago
Croydon, United Kingdom Clearline Recruitmentment Ltd Full time**Job Title**: Customer Service Agent **Location**:Croydon **Salary**:£19,500 per annum / £1,900 STI **Full Time** **Responsibilities** - Proactively retain policies via inbound cancellation calls where appropriate, in line with the company retention strategy - Consistently offer an opportunity for customers to provide feedback via service tick to...
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Customer Service Agent
11 hours ago
Croydon, United Kingdom CCSCollect Full timeCCSCollect is offering an excellent opportunity to join our Team as a Customer Service Agent. CCS is a long established and successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this area will not be considered due to the commuting...
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Customer Service Advisor
1 month ago
Croydon, United Kingdom Global Solution Services Full timeCustomer Service Advisor Have you got great communication skills and enjoy speaking with customers by phone. Global Solution Services (GSS) have a great opportunity for a Customer Service Advisor who will be responsible for following up and surveying all our Customers who have met and received our Careers Information and Guidance service. Our Team of...
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Customer Service Administrator
1 day ago
Croydon, United Kingdom Adecco Full timeOur client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area. Hours of work are Monday to Thursday 8am to 5pm and Friday is 8am to 1pm, kindly note that this is a temporary position to start with but could possibly lead to a permanent role in the near future. You must possess...
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Customer Service Executive
24 hours ago
Croydon, United Kingdom Adecco Remote Work Freelance Full timeOur client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area. Hours of work are Monday to Tursday 8am to 5pm and Friday is 8am to 1.00pm, this is a tempoary position to start off with but could possibly lead to a permanent role in the near future. You must possess excellent...
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Customer Service Representative
24 hours ago
Croydon, United Kingdom Adecco Full timeOur client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area. Hours of work are Monday to Friday 8.30am to 5pm, this is a tempoary position to start off with but could possibly lead to a permanent role in the near future. You must possess excellent communication abilities both face...
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Customer Service Adviser
2 days ago
Croydon, United Kingdom AWP Assistance UK Ltd Full timeDepartment – Lloyds – Sales and Service Location – Remote Salary - £ - role: As a customer service adviser you will be helping our customers, dealing with new and existing policies. You will be delivering outstanding experiences by providing practical solutions regarding current or new policies. You will use your organisational skills...
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Customer Service Representative
12 hours ago
Croydon, United Kingdom TVL ABROAD Full time**Customer Service Representative Needed at Travel Abroad** **About Us**: Travel Abroad is your go-to travel agency for unforgettable adventures. We're currently seeking a Customer Service Representative to join our team and help our customers navigate their travel plans with ease. **Responsibilities**: - Address customer inquiries and concerns promptly...
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Customer Service Adviser
1 month ago
Croydon, United Kingdom Croydon Council Full timeWe have exciting opportunities for experienced Customer Service Advisors. We are looking for advisors who excel in dealing with our residents both front facing and as part of our back office service to work with our communities and develop excellent working relationships with our services using a range of communication methods. Putting the customer at the...
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Customer Services Advisor
3 days ago
Croydon, United Kingdom Hays Full timeCustomer Services Professional Needed for an Immediate Start Your new company This innovative and environmentally focussed organisation develops long-term relationships with its customers and works proactively to provide a quick and efficient service. They work actively to improve the industry that they operate in and are a market leader in their field.Your...
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Sales & Customer Service Assistant
4 weeks ago
Croydon, United Kingdom Xcel Recruitment Full timeRef: SL-2035 Location: Croydon **Salary**: £27k Our client a well established leading professional within the Removals Industry are currently looking for a 'Sales & Customer Service Assistant' to join their busy and expanding team. This role is a sales/ customer focused role with the opportunity to work for a very successful business. **Main duties...
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Customer Service Specialist
1 month ago
Croydon, United Kingdom Contact Centre Recruitment Full time**Customer Service Specialist** **Location: Croydon** **Must be able to start 6th March 2023** **Salary**: £20,000 plus bonuses and excellent benefit package Your role as a Customer Service Agent will be to speak to our clients’ customers and deal with any queries regarding their outstanding account. To understand their circumstances and agree...
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Customer Service
1 month ago
Croydon, United Kingdom Eden Group Operations Ltd Full timeConsultation with clients for decoration services - Create personalised decor presentations for each client - Customer service enquiries - On site as well as online consultation / viewings - Creating event manifests/ briefs for each event - Decoration inventory management - Admin work relating decoration - Social media capturing on the day of the event -...
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Customer Service Coordinator
4 weeks ago
Croydon, United Kingdom Floss Agency Full time**PLUS 2K ANNUAL BONUS** **The role**: You will be providing a professional, efficient and proactive service, reflecting the brand values. You will be receiving inbound calls from customers wishing to renew their warranties in line with the principle of treating customers fairly. You will be utilising your skills to ensure that customers are provided with...
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Customer Service Coordinator
24 hours ago
Croydon, United Kingdom Altitude-Recruitment Limited Full timeJob Title: Customer Assistance Coordinator – Medical Location of work: Croydon Office/HybridSalary: £27,013.60Bonus: £2045 performance bonus The role: As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time. You will be delivering outstanding experiences by providing practical...
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Service Charge Analyst
2 weeks ago
Croydon, Cambridgeshire, United Kingdom Service Care Solutions Full timeService Charge Analyst Full Time - Hybrid / Remote Temporary £We have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 3 days per week...
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Service Charge Analyst
2 days ago
Croydon, Cambridgeshire, United Kingdom Service Care Solutions Full timeService Charge Analyst Croydon, London Full Time - Hybrid / Remote Temporary £24.93 Umbrella Hourly We have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid...