Hotel Services Assistant

3 months ago

Dundee, United Kingdom Bellrock Property and Facilities Management Full time

**Hotel Service Assistant**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine.

The post holder will be responsible for the general Catering, Cleaning & deep cleaning as required in the premises in accordance with the contract specific standards, under direction of the Soft Services Manager. They will carry out Catering / Cleaning duties in accordance with safe working practices and work as an effective member of the team, with limited disruption to the client. This role will also incorporate the relief cover for Bellrock On Site staff, including Porter and Technical Staff

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in - every role plays a part in driving us further and everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way.

And as a Hotel Service Assistant with Bellrock you’ll do it by
- To work in a safe and healthy manner for the benefit of Bellrock company personnel, client personnel, other contractors, visitors and members of the public.
- To ensure that statutory requirements, codes of practice and procedures relating to the Health and Safety at Work and any other relevant enhancements are met in full.
- To correctly wear the personal protective equipment supplied in the areas designated for this.
- To maintain and be responsible for the safe use and storage of all Cleaning / Catering materials and equipment used in the course of his/her duties.
- To report defects, deficiencies or health and safety related issues to the Supervisor / Manager with minimum delay.
- To display appropriate signage to ensure that occupants of the building are aware of any circumstances that may affect their health and safety whilst cleaning operations are taking place.
- Ensure that the right equipment is correctly used and the Colour coding policy adhered to.
- Undertake regular inspections of all departmental equipment, reporting on the condition of equipment and/or damage.
- Duties may include: cleaning, washing, sweeping, vacuum cleaning, mopping and buffing, emptying litter bins and removing waste to designated disposal points, polishing, dusting of designated areas, which include toilet and associated facilities, fixtures and fittings, using the necessary powered equipment, where appropriate and with relevant training.
- The post holder may be required to undertake any other duties which may reasonably be required within the nature of the duties and responsibilities of the post

**What does it take?**

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Hotel Service Assistant you’ll need
- Previous experience of a similar role would be beneficial
- Ability to work without constant supervision
- Customer service skills
- Flexible and positive approach to team working
- Good timekeeping
- Ability to use cleaning machinery in a safe manner
- Knowledge of health and safety legislation would be beneficial
- Awareness of personal safety - threat of patients/clients assaulting staff
- Emergency cover
- Additional working duties
- Ensuring cleaning specification standards are met
- Providing catering support in wards as required
- Carpet shampooing as required
- Curtain cleaning as required
- Cleaning and buffing of communal areas.

**Working arrangements**

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Life cover

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Committed to paying real living wage

Offers and discount scheme designed to save money on everyday shopping and essentials.

**Helping you to shine**

We’ve always encouraged new and different perspectives, that also means making ours a workplace that encourages diverse and unique voices, where everyone feels welcome, included and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working and support for your wellbeing, as well as benefits that can make a difference to your life.

**Ready to start shining?**

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place

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