Hotel Receptionist

6 months ago


Dundee, United Kingdom The Landmark Hotel Full time

Job Summary:
**Duties**:

- Working proactively as part of the front desk operation to ensure consistently high guest satisfaction.
- Greet and welcome guests upon arrival
- Check guests in and out of the hotel
- Answer phone calls and direct them appropriately
- Handle guest inquiries and provide information about hotel services
- Assist with reservations and room assignments
- Process payments and maintain guest accounts
- Address guest complaints and escalate issues as needed
- Ensure the lobby area is clean and presentable

**Skills**:

- Experience in guest services, preferably in a hotel setting
- Strong hospitality skills with a focus on customer satisfaction
- Excellent phone etiquette and communication skills
- Proficiency in bilingual or multilingual communication is advantageous

**Job Types**: Full-time, Part-time

Pay: £11.44 per hour

**Benefits**:

- Free parking
- On-site gym
- On-site parking

Schedule:

- Day shift

Work Location: In person

Reference ID: LandundRecp


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