Relationship Support Officer

2 weeks ago


Northwich, United Kingdom The Access Bank UK Full time

The Access Bank UK Ltd is the first Bank in London to be awarded **Platinum** status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture.

This means there is a focus on clearly defined set of core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression.

**About the role**

The main purpose of this role will be to manage the existing base of key client relationships and provide transaction level support for the Relationship Managers and Senior Relationship Managers.

**Your day-to-day responsibilities**:

- Primary point of contact for the customer for all support and documentation related escalations
- Work on customer due diligence / KYC for new Bank clients as well as existing client base
- Handle documentation related to clients on-boarding and keep the client/ Relationship Managers abreast of the status
- Maintaining regular contact and building trust and rapport with customers
- Act as back-up for Relationship Managers as and when needed by the business
- Support account closing process - liaise with internal department and obtain necessary approvals.
- Internal documentation handling
- Support Relationship Managers with ad-hoc inquiries and other reports.
- Communicate with customers in a professional manner
- Manage non-facility customers
- Communicate the Bank’s products and services to existing and new customers
- Attend to all requests of customers within remit

**We are looking for someone with the following skills**:

- Educated to degree level
- Experience in Banking customer services
- Knowledge of operations/back office skills
- Experience with building relationships and achieving targets
- Experience in managing customer and compliance queries
- A team player is required as the role entails active participation in the team, in addition to being able to work autonomously
- Ability to interact professionally with clients
- Ability to prioritise workload and be self-sufficient.
- Excellent MS Office, including Excel, Word and Outlook skills.
- Excellent telephone and written communication skills

**Why work in Commercial Banking?**

Commercial Banking provides business and personal banking facilities offering a range of Dollar, Sterling and Euro products. Our Relationship Managers are privileged to develop new and existing relationships with high valued customers. We work hard to ensure we understand what our customers need and then respond with a superior value proposition.

Continuous Learning and Development is facilitated through the provision of internal and external training, mentoring and coaching which enables the development of our staff to be world-class professionals. Our Commercial Banking Department’s diverse workforce promotes high team spirit and loyalty to a shared vision, which not only increases employee morale but also improves employee engagement.

**Why work with The Access Bank UK Ltd?**

At The Access Bank UK, we are committed to helping our employees reach their full potential through providing continuous learning opportunities, and the tools and training to help them grow.

We are guided by our **Core Values**:

- Excellence
- Innovation
- Passion for Customers
- Professionalism
- Empowered Employees
- Leadership

**Our Rewards Package**
- Hybrid Working
- Bonus Scheme
- Employee Assistance Program
- Company Events
- Training Sponsorship
- Company Awards
- Mentoring Scheme

This exciting opportunity is supported with an attractive reward package.



  • Northwich, United Kingdom Antony James Recruitment Ltd Full time

    Relationship Support Officer This position's primary duties will be to manage the current base of important customer connections and give relationship managers and senior relationship managers transaction level support. Your day-to-day duties include: - Serving as the client's primary point of contact for any support - and documentation-related...

  • Office Admin

    4 weeks ago


    Northwich, United Kingdom Pure Power Ltd Full time

    **Part Time Role (Will accommodate in school hours) - 30hrs per week** Pure Power is a dynamic and growing business in the PTSG Fire Solutions Division that was acquired by the Group in October 2020. Pure Power are specialist contractors to the Fire suppression industry. Pure Power service and maintain the pump rooms, ensuring both power supplies and...

  • Onboarding Officer

    5 days ago


    Northwich, United Kingdom Antony James Recruitment Ltd Full time

    Antony James are currently recruiting for an Onboarding officer for a Bank based in Northwich Cheshire The role of the Onboarding Team, in accordance with the Bank's growth strategy, is to expedite the business and ensure that identified business prospects are on boarded in a seamless manner. The Onboarding Officer will improve the account opening...

  • Credit Risk Officer

    4 weeks ago


    Northwich, United Kingdom The Access Bank UK Full time

    **Credit Risk Officer** The Access Bank UK Ltd is the first Bank in London to be awarded **Platinum** status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on clearly defined set of core values and the Bank encourages a sense of...


  • Northwich, United Kingdom Antony James Recruitment Ltd Full time

    Compliance Risk OfficerOur well established financial services client based in Northwich are currently looking for a Compliance Risk Officer to join their team on a permanent basis. This is an excellent opportunity for an individual to gain knowledge of this specialist area. In addition, the job holder will need an understanding of the overall business...


  • Northwich, United Kingdom Antony James Recruitment Ltd Full time

    **Graduate Settlements Officer** Our well established financial services client based in Northwich are currently looking for a bright graduate to join their team on a permanent basis and become a Settlements Officer. If you have an interest in financial services then then this could bethe role for you, so do read on **What does the role entail?** As a...

  • Sales Support

    3 weeks ago


    Northwich, United Kingdom Thomas Lee Recruitment Full time

    With a global presence this company is one of the main specialists in sensors and systems for position measurement, identification, object detection, for the manufacturing sector.They are seeking a Sales Support & Administration Specialist to work within the internal sales department.You will be – * Creation and tracking of opportunities, quotations,...

  • Sales Support

    3 weeks ago


    Northwich, United Kingdom Thomas Lee Recruitment Full time

    With a global presence this company is one of the main specialists in sensors and systems for position measurement, identification, object detection, for the manufacturing sector. They are seeking a Sales Support & Administration Specialist to work within the internal sales department. You will be – * Creation and tracking of opportunities,...

  • Sales Support

    3 weeks ago


    Northwich, United Kingdom Thomas Lee Recruitment Full time

    With a global presence this company is one of the main specialists in sensors and systems for position measurement, identification, object detection, for the manufacturing sector.They are seeking a Sales Support & Administration Specialist to work within the internal sales department.You will be – * Creation and tracking of opportunities, quotations,...


  • Northwich, United Kingdom Total Support Services Ltd Full time

    We are currently recruiting for a Morning Cleaner/Supervisor at one of our sites in Northwich, Cheshire. **Hours**:2.5hours per day. 6 days per week. 15 hours total. **Rate of pay**:£10.50 per hour. **Duties**: - To Supervise Operatives and carry out general cleaning tasks as and when required, to agreed standard, as directed by the Area Manager. - To...

  • Trade Finance Officer

    4 weeks ago


    Northwich, United Kingdom Advantage Resourcing Full time

    Trade Finance Officer - Hybrid working after 3 months - Permanent - Northwich/Cheshire - £20 - £35K (Depending on level as graduate and senior roles available - 25 days holiday plus bank holidays, extra 2 days after 2 years, 3x life assurance, employee assistance program, annual discretionary bonus, 10% non contributary pension with option for voluntary...


  • Northwich, United Kingdom Butcher & Barlow Full time

    **Hours**: 5 days per week. **Purpose of Role**:Providing high level, comprehensive administrative and reception support to the Gadbrook Park office. **Responsible to**: Office Manager **Duties and Responsibilities include but are not limited to**: - Assisting secretarial staff within the office with various administrative tasks including opening files,...

  • Transfers Officer

    2 weeks ago


    Northwich, United Kingdom Close Brothers Group Full time

    OVERALL SUMMARYThis is a role within the Transfers Team which forms part of the bigger Operations Department. As the Transfers Officer you will be reporting directly into the Transfer Manager and will be responsible for all activities relating to asset transfers in and out of CBAM’s custody, internal transfers, and APS transfers.RESPONSIBILITIESProcessing...

  • Administrator

    7 days ago


    Northwich, United Kingdom Burfield Financial Planning Full time

    As an established independent financial advisory firm with a national presence, we are currently recruiting for an Administrator to provide high quality administrative support to our Financial Planners & Directors. Whilst focusing on retirement, we also provide a full range of financial solutions to both individuals and businesses alike. This role will be...

  • Sales Support

    4 weeks ago


    Northwich, Cheshire, United Kingdom Thomas Lee Recruitment Full time

    With a global presence this company is one of the main specialists in sensors and systems for position measurement, identification, object detection, for the manufacturing sector. They are seeking a Sales Support & Administration Specialist to work within the internal sales department. Handling of any customer complaints A sales or sales support...

  • Legal Secretary

    4 weeks ago


    Northwich, United Kingdom Poole Alcock Full time

    Job Description**Nature & Scope** To provide support to fee earner(s) to enable them to deal with clients efficiently and effectively. Delivers a high level of customer service to clients. Projects a professional image to visitors and telephone callers at all times by greeting, welcoming and directing them appropriately. Works collaboratively with...

  • Accountant

    1 week ago


    Northwich, United Kingdom Executive Connect LTD Full time

    Accountant Full Time Northwich Hybrid office based Estimated 6 month contract Accountant * Qualified accountants (1-3 years post qualified experience) 2 * SAP experience essential 3 * Bex/Power BI experience advantageous Accountant Must be willing to get their hands dirty and delve into the system to extract data, perform analysis and do...


  • Northwich, United Kingdom Poole Alcock LLP Full time

    **Nature & Scope** To assist lawyers in the delivery of excellent client service and case progression through a variety of support based and administrative duties. This role reports to the Head of Residential Conveyancing. **Key Competencies** - Customer Service Focus - Information Management - Organised with good time management - Attention to detail and...


  • Northwich, Cheshire, United Kingdom Ingram Micro Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: 2nd Line Support Engineer Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support. You'll be at the forefront of resolving IT issues, collaborating with a dynamic team to ensure...


  • Northwich, United Kingdom Ibstock Plc Full time

    WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we...