Navigation Hub Referral Management Assistant

2 weeks ago


Llantrisant, United Kingdom Cwm Taf Morgannwg University Health Board Full time

The post holder will work as an essential member of the team in the Navigation Hub, working independently and managing own workload.

The post holder will be assisting the clinical and social care staff in the Navigation Hub to ensure the safe and effective management of all electronic supported discharge referrals coming into the hub. This will involve liaising with a wide variety of stakeholders and the post holder will be based in Royal Glamorgan Hospital (interim).

The role will include reviewing incoming electronic referrals, and using IT processes to assist with triage/escalation, and processing of referrals to the point of patient transfer. This may involve the co-ordination/booking of Non-Emergency Patient Transport, along with liaising with external providers such as Community Hospitals, Care Homes, Community Care Teams, Local Authority Teams, Community Health Care (CHC) Teams and the Voluntary Care Sector.

The post holder will liaise with numerous members of staff and wards to ensure there is effective, efficient communication and management of discharge referrals. They will also gather important data from the Navigation Hub for the production of reports, to enable the Navigation Hub team to make decisions on patient transfer into the most appropriate available community capacity, whilst minimising any discharge delays. The referral routes will be defined by appropriate protocols and triggers.



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