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Customer Service Support

4 months ago

Shotton, United Kingdom Tata Steel Full time

**Job Title: Customer Service Support**

**Department: Catnic (Urban)**

**Location: Shotton (CH5)**

**Salary: £23,000 - £25,000 + Benefits**

**Closing Date: Sunday 3rd March 2024**

**Interviews to be conducted on w/c 11th March**
- We believe that our strength is not just in our steel but the diversity of our workforce. Our people make the difference._

We’re pleased to announce an exciting opening for a Customer Service Support to join our team in Shotton.

**What you will do**

You’ll control the key daily operational interface between the customer and the internal organisation in order to maximise customer satisfaction. As part of the role you will be responsible for;
- Driving strong relationship with the commercial team to ensure open line of communication. You will have direct responsibility to update the area managers with customer related activities (orders, changes, complaints, analysis etc.).
- Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.
- Responding to general enquiries as appropriate or facilitate re-direction to the relevant contact within the customer triangle.
- Liaising with Supply Chain to determine relevant fulfilment strategy in support of the service level requirement
- Managing and maintaining the order book in line with the sales contract and facilitate adherence to the agreed service levels and working capital targets.
- Acting as the main contact for complaint handling and facilitate timely resolution of issues.
- Identifying & proposing improvement to the customer relationship in all aspects of customer satisfaction in order to add value to the commercial agreement
- Inputing urban orders into Stratix, complete order process including fabrication orders for outside processing and updating order process system (Trello)

**What you will need**

You’ll hold fantastic written and communicational skills with a strong educational background. The Customer Service Support will be confident, with excellent attention to detail alongside a working knowledge of Microsoft Office. Knowledge of CRM databases (Pipedrive) and ERP systems such as SAP / Stratix would be desirable.

The Customer Service Support must be willing to develop skills to deal with basic technical and general pricing enquiries. You’ll be comfortable on the phone, able to focus on the task at hand and will enjoy working in a continuous improvement environment.

**What we can offer you**

Tata Steel UK offers their employees significant benefits packages. For this role, you will benefit from:

- A market competitive salary
- 35 days holidays per annum
- Annual Pay Review
- One of the UK’s leading defined contribution pension schemes (10% employer contribution / 6% employee contribution)

We also have an extensive list of lifestyle benefits including free onsite parking at all of our sites, an employee assistance programme as well as Employee discount scheme for companies including Vodafone, Jaguar Land Rover and also various local services.

**Why us?**

Tata Steel is one of the world’s top 10 steel producers. The combined group has an annual aggregate crude steel capacity of more than 33 million tonnes with approximately 80,000 employees across four continents. We’re part of the Tata Group, one of the largest, most diverse conglomerates in the world with businesses in the UK including Tata Steel, Jaguar Land Rover and Tetley Tea.
- Sustainability is at the very heart of what we do and we are dedicated to managing our operations responsibly and to continuously improving our performance. Innovating for tomorrow, making a positive impact today._

Tata Steel in the UK is committed to our ambition of reducing energy consumption and to becoming a carbon neutral steelmaker by 2045, to find out more about our journey click here Stoves cooking less carbon - YouTube
- To learn more about who we are and what we can offer our future employees, please click on the link to watch the following video: _Tata Steel - A place you can thrive - YouTube