Multi Skilled Operative

6 days ago

Shotton, United Kingdom Care and Repair North East Wales Full time

**JOB DESCRIPTION**

**Multi Skilled Worker - Care and Repair North East Wales**

**Responsible To**: Adaptations Manager

**1.0 Care and Repair**

Care and Repair North East Wales (CARNEW) carries out small scale home adaptations for clients in the Flintshire and Wrexham area, together with repairs and maintenance work for private and commercial clients.

**2.0 Job Purpose**

The purpose of the role is to undertake high quality minor adaptations, repairs, maintenance and building works to customer’s homes. All works are to be completed adopting a right first
- time approach, in a customer focused manner, within agreed target time and to the satisfaction of the customer. The role will involve the installation of various multi skilled roles i.e. grab rails, stair rails, doors, lego ramps, painting, tiling, shower seats, fold up rails, modular ramp systems, modular step systems, external rails, concrete steps.

**3.0 Main Responsibilities**
- To visit customers at their homes to carry out a wide range of minor adaptations, repairs, maintenance and building works.
- Perform all work to a high standard ensuring the complete satisfaction of the customer.
- To ensure that all work is carried out in a safe manner and that all Health and Safety requirements are adhered to.
- Adopt a right first time, customer focussed approach to all works undertaken
- Liaise with staff from external organisations and where necessary to discuss works.
- To be responsible for ordering and obtaining the necessary materials to carry out the required work within agreed ordering procedures.
- To keep appropriate records of work carried out and materials used for each job.
- Provide adequate protection of customer’s furniture, carpets, & personal possessions etc.
- To be responsible for the removal of waste and debris after completing work and leaving the site clean and tidy.
- Ensure the day to day cleanliness, safety and security of the organisation’s lockups.
- Take responsibility for using and maintaining PPE (Personal Protection Equipment)
- Ensure the safety, security and maintenance of tools and equipment and report any defects to the Manager.
- Carry out regular basic maintenance checks of vehicles provided and report any defects to the Manager.
- Maintain customer confidentiality and act in a sensitive and responsible manner.
- Provide information and advice to other organisations so that common objectives can be met.
- Work in close co-operation with colleagues and in accordance with the aims and objectives of the organisation.
- Maintain stock control records.
- Undertake and successfully complete training as set out in a training plan.

**3.1** **General Duties**
- Demonstrate a pro-active commitment to effective change management and its delivery.
- Participate in regular team meetings.
- To actively look for and suggest ways of improving operational efficiency and productivity.
- To work always in a positive, cooperative and supportive manner.
- A good standard of general health and fitness is required. The post can be physically demanding in relation to the ability to bend, stretch, lift, carry and climb steps and ladders.
- To undertake all other reasonable tasks consistent with the objectives of the post as delegated by the Manager.

**4.0 Implementation of Job Description**
- It is inevitable that duties will change to reflect organisational change and growth.

The Manager in conjunction with the post-holder will develop and evolve the detailed tasks required for this position as part of the role’s appraisal process

**PERSON SPECIFICATION**

**MULTI SKILLED OPERATIVE - CARE & REPAIR HOME IMPROVEMENT SERVICES**

**LTD**

**Requirement Essential Desirable**

**Qualifications**

NVQ level 2 or equivalent in a relevant trade (in certain - Essential
circumstances relevant and proven experience may be considered)

City & Guilds Advanced Craft level 3 - Desirable

Time served apprenticeship in a relevant trade - Essential

Possess a relevant CSCS card - Desirable

**Experience**

Experience in carrying out a range of small building repairs and adaptation work - Essential

Experience of managing basic paperwork and record keeping - Essential

Experience of managing a diary and arranging appointments - Essential

Experience of working in a domestic environment - Desirable

Experience of working with older or vulnerable people - Desirable

**Skills & Knowledge**

Knowledge of Health and Safety issues - Essential

Aware of the needs of the customer and is proactive to meeting those needs - Essential

Understanding of and commitment to equal opportunities and diversity and its delivery - Essential

IT literate with knowledge of smart phone, tablet and computer - Desirable

Ability to prioritise workloads to meet deadlines - Essential

Ability to carry out work with minimum supervision - Essential

Good numerical skills with an ability to accurately estimate costs - Essential

Effective interpersonal and communication skill

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