Quality Administrator
2 weeks ago
**Quality Administrator**
Your Choice Cover Limited
Location: Fforestfach, Swansea
Full-time - Monday-Thursday 09:00 - 17:00 Friday - 09:00 - 16.00
Permanent
Salary - £20,000.20 annually (£11 a hour)
**The Role**:
We are a company based in Fforestfach looking to recruit a new exciting team. This team will ensure that the customers are receiving FCA standard services.
The Quality Analyst role is responsible for monitoring and ensuring the Insurance Agents' quality on the calls meets the customer outcome standards required by Your Choice Cover.
The role will cover the following, but not limited to:
- Listening to call agent’s customer calls and assessing if they meet the required quality standards
- Reviewing completed customer cases to ensure the correct process has been followed, highlighting any non-compliance, and communicating these errors with management
- Navigating the current CRM to find and input customer data where necessary
**Your key attributes and skills**:
- Organised
- Exceptional Listening skills
- Patient
- Honest and trustworthy
- Attention to detail is key to this role
- Computer Literate
- Problem-solving abilities
**Why work with us**:
As a Your Choice Cover Limited Quality Control Operator, you will be a part of a new and exciting department where you will be able to grow and evolve in time. While working at Your Choice Cover Limited you will have a perfect work-life balance in a friendly and sociable environment.
- Weekends off
- Weekly pay
- Christmas week off
- Enrolment into the pension scheme
- Onsite parking
- 28 days of Holidays (Including Bank Holidays)
**Job Types**: Full-time, Permanent
**Salary**: £20,000.20 per year
**Benefits**:
- Company pension
- On-site parking
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Swansea (required)
Ability to Relocate:
- Swansea: Relocate before starting work (required)
Work Location: In person
Expected start date: 12/12/2023
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