Coordinator

3 weeks ago

Wakefield, United Kingdom Whittan Full time

**Job Purpose**

**Key Responsibilities**
- Multi-Tasking, having multiple jobs in progress at any one time and varying stages from quote to completion, prioritising accordingly to ensure all work requirements are dealt with in a timely manner.
- Time Management, to be responsible for the successful execution of your account / projects in hand and controlling your own workload effectively.
- Delivering on expectations, to be proactive ensuring all stakeholders expectations are met and escalating where necessary / appropriate.
- Cost control, ensuring all costs are in line with supplier agreements, captured and monitored to maximise margins.
- Authorisations, seeking the correct authorisation for any FOC works / additional Client requests.
- Team Work, essential to work as a team supporting others where required.
- Finance, ensure invoices are raised promptly and review in line with sales forecasts, advising of any deviations to this.
- **
1.1. **Commercial Strategy**
- To consistently provide first class customer service to all stakeholders, to attract new customers, encourage repeat business and maintain long-term relationships, whilst working in a safe and happy environment.
- Ensure all incoming calls are answered promptly and professionally, assisting where possible otherwise capturing all information to relay to the respective party.
- Comply with Company Health & Safety Policies and Procedures always.
- **
1.2. **Project Delivery**
- Accuracy, adherence and attention to detail when quoting and processing customer requirements.
- Effectively manage customer requirements to ensure complete and on time delivery.
- **
1.3. **Develop and Maintain Effective Working Relationships and self.**
- Establish and maintain relationships with colleagues at all levels.
- Develop and maintain quality and professional relationships with all stakeholders, enhancing the company’s reputation and increasing the chances of repeat / continued business.
- Plan your individual development activities

**Key Working Relationships**

**Reporting to the Account Manager, they will be working closely with various levels of stakeholders including**:

- Fulfilment - ensuring material availability and coordinating this in line with installation to ensure Client programmes are met.
- Finance - Invoicing on completion of projects or phased in line with monthly valuations and receipting of materials, hire and installation purchase orders on completion of process, on time ensuring the costs are captured and allocated accurately.
- Key Account/Sales - maintaining good communication with all stakeholders.

**External Stakeholders will include engagement with**:

- Customers - having the ability to communicate effectively on all matters throughout the cradle to grave process.
- Suppliers and Sub-Contract parties - ensuring compliance to all group policies and procedures and providing advice where appropriate.

Warehouse & Logistics department plus other departments as required, including Production, Planning, Distribution and Project Teams.

**Qualifications /**

**Skills & Experience**
- Experience with SAP would be an advantage but not essential as training will be provided.
- Knowledge of Microsoft Office is essential.
- Confident and clear communication skills essential both written and verbal.
- Previous experience in a customer service role, order/ sales data processing role would be advantageous.

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