Shift Coordinator

7 months ago

Wakefield, United Kingdom Conexus Healthcare CIC Full time

The shift coordinators will work as part of a team to ensure the smooth running of GP Care Wakefield clinics, acting as the link between the delivery team and the management team. The shift co-ordinators will have excellent communication and relationship-building skills and will be the first point of contact for the team on shift, escalating issues to the on-call manager, where needed. Working with the reception team the shift coordinator will ensure effective utilisation of the service; by monitoring available clinical capacity and supporting any team members who are under pressure. The shift co-ordinator will also work closely with partners such as Local Care Direct (LCD), NHS (National Health Service) 111 and Mid Yorkshire Hospital Trust (MYHT) to provide patients in the district with a safe and high-quality urgent care service.

The shift coordinator will supervise the reception team on duty, support the induction of new workers and provide training when new processes are introduced. As a highly motivated individual the shift coordinator will have excellent organisational skills, be able to work under pressure and adapt quickly to ensure service continuity and responsiveness. The shift coordinator will be required to work on a rota to ensure that there is adequate shift coordination during the service opening times. The shift coordinator will be supported by an on-call rota provided by the wider Conexus management team.

The post holder will be required to work flexibly and attend any of the sites where our services are provided from. The sites we currently deliver services from are Trinity Medical Centre, Wakefield; Elizabeth Court Surgery, Castleford; Kings Medical Centre, Normanton; Ossett Surgery, Ossett; Northgate Surgery, Pontefract; Church View Health Centre, South Kirkby. KEY WORKING RELATIONSHIPS Internal Close working relationships with all members of the Conexus Healthcare team, the Chair of the Board, the Board of Directors and staff in our member practices & primary care networks. External Excellent working relationships required with Conexus Healthcare partners and shareholders.

ROLE Specific Responsibilities The post will evolve as we develop our services but the postholder will be required to undertake the following duties: Shift coordination and management support: Provide a first point of contact for front line workers & external parties, dealing with and effectively responding to issues, enquiries, alerts & notifications. Monitor and control service capacity Cascading relevant information to appropriate team members in a timely way. Provide on the day support and supervision for sessional reception staff who work in the service. Support the induction of new receptionists.

Train receptionists on entry to service and on changes to processes. Carry out/supervise receptionists completing clinical admin tasks. Communicate sensitively and clearly with patients and the public Ensure staff working in the services have access to the correct equipment, resources and materials to perform their consultations. Ensure that any issues with premises/equipment are resolved or escalated as appropriate.

Provide a robust handover to the on-call manager and service management team following a session on duty. Ensure that incidents are reported and contribute to the investigation of incidents and complaints as appropriate. Be familiar with and able to use the GPCW (GP Care Wakefield) Business Continuity Plan to address/manage issues Ensure the environment the service is delivered from meets legislative requirements. Administrative Duties: Positively and pro-actively engage with administrative duties.

Promote and develop the culture of a learning organisation committed to high quality of care and continuous improvement. Make a positive contribution to excellent communications across Conexus Healthcare, ensuring effective communication with staff, member practices and stakeholders. Maintain and develop an environment and culture that improves health, safety and security of its staff, and its partners and to comply with all relevant national and local statutory and mandatory requirements including Health & Safety and Information Governance. Demonstrate commitment to developing a culture that promotes equality and values diversity.

To maintain appropriate security and confidentiality of information and data, both within Conexus Healthcare and all of its partners. To ensure compliance with Conexus Healthcare corporate messages and approach at all times, particularly when liaising with external stakeholders and customers. Other duties may be required to meet the responsibilities of the post and the requirements of the organisation. The organisation also supports multiple events throughout the year, you may be required to attend these should they need on the day support.

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