Customer Accounts Advisor

2 weeks ago


Edinburgh, United Kingdom Edinburgh Leisure Full time

Vacancy Description

Part-Time - 22.5 hours per week (shift work including evenings and weekends), Permanent, Based at Meadowbank Sports Centre, £20,076 per annum

Friendly Fount of Knowledge?

We are looking for enthusiastic, customer-driven staff to join our Customer Accounts Team. You’ll have a taste for delivering great customer service and understand what it takes to respond to customer enquiries and send customers away happy. You will be answering a high volume of customer enquiries, resolving and investigating queries relating to direct debit payments, memberships and processes.

You will need great listening and interpersonal skills and will be expected to communicate effectively to deliver a high quality, helpful support and service to all our customers (internal & external).

You’ll also have excellent problem-solving abilities and have an outgoing and energetic attitude. You'll need an organised mind, be able to follow processes and a have talent for working quickly and accurately. You’ll keep going until you’ve found the answer to every question and our customers are happy. You’ll have sound keyboard skills, be able to work with a range of IT software/systems (e.g. MRM / Learn 2) and have a good working knowledge of MS Office (Word, Excel, Outlook). But what’s vital is that you have get-up-and-go, a love of team working and a real desire to create fantastic experiences for our customers.



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