Customer Service Advisor

3 weeks ago


Edinburgh, United Kingdom AMS Full time

This Role is within the a major main street bank - through AMS.

This role is based in Edinburgh and as such all normal working days must be carried out in the office.

**Working hours: Monday to Friday 9AM-5PM**

**Salary £11.42 Hourly**

**35 hours weekly**

Join us as a Customer Service Advisor
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

**What you'll do**

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:

- Taking calls around arrears in mortgage accounts
- Aiding customers in Financial diffculty
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Maintaining a focus on improving our customer service and experiences

**The skills you'll need**

To be successful in this role, you’ll need to have excellent customer service skills, along with good attention to detail. You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout as well as showing empathy.

You’ll also need:

- Experience of working in a call centre environment
- Great communication skills
- Confidence in problem solving

**Job Type**: Temporary contract

**Salary**: £11.42 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edinburgh, EH12 1HQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)
- Call Centre: 1 year (preferred)



  • Edinburgh, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers. £30,000 + Private Medical + Pension + Income Protection + Great Flexible Benefits...


  • Edinburgh, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers.£30,000 + Private Medical + Pension + Income Protection + Great Flexible BenefitsCustomer...


  • Edinburgh, United Kingdom Tate Full time

    _If you always put the customer first and have a_ passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of Customer Service Advisor at **the Phoenix Group**. Your natural problem-solving and people skills will be highly valued by your customers, colleagues and manager in this role. We are...


  • Edinburgh, United Kingdom ALPHAATOMIC LTD Full time

    **Customer Service Advisor** **Responsibilities**: - Provide exceptional customer service and support to clients in person - Respond to customer inquiries and resolve issues in a timely and professional manner - Analyse customer accounts and provide accurate information regarding products and services - Collaborate with cross-functional teams to address...


  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Mortgage Customer Service Administrator** We are working alongside one of our prestigious banking clients to work within the Mortgages department. **Hours**: - 35 hours per week between 8am - 8pm Monday to Saturday (5 out of 6 days) **Location** - Pentland House, Edinburgh **Salary** - £10.63 per hour **Contract Length**: - 12...


  • Edinburgh, United Kingdom ALPHAATOMIC LTD Full time

    Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a positive impact? If so, we want you to join our team as a Customer Service Advisor! **Responsibilities**: - Assist customers in navigating our products/services, addressing concerns, and resolving issues in...


  • Edinburgh, United Kingdom VP GROUP LTD Full time

    We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills. **Responsibilities**: - Provide exceptional customer service and support to...


  • Edinburgh, United Kingdom Pendragon Plc Full time

    Customer Service Advisor Location: Renault Edinburgh A basic salary of £26,000 with a bonus of £4,000 and pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services. Are you a confident customer service superstar who's passionate...


  • Edinburgh, United Kingdom Trip.com Full time

    **Customer Service Advisor** **About us** **Role Overview** We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market. The standard working pattern will be 37.5 hours per week. You will work shifts on a rotation basis including weekends and public...


  • Edinburgh, United Kingdom Edinburgh Airport Limited Full time

    We are looking for Customer Service Advisors to join the team at Edinburgh Airport Services. Our team is made up of dedicated and multi-skilled personnel who help support thousands of people coming through the airport every day as well as delivering our day-to-day operations. **Terminal CSA** We are offering 37 hours per week. There is the opportunity to...


  • Edinburgh, United Kingdom Edinburgh Airport Full time

    We are looking for Customer Service Advisors to join the team at Edinburgh Airport Services. Our team is made up of dedicated and multi-skilled personnel who help support thousands of people coming through the airport every day as well as delivering our day-to-day operations. **Terminal CSA** We are offering 37 hours per week. There is the opportunity to...


  • Edinburgh, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting Customer Service Agent for our client Lloyds Banking Group in Edinburgh. **The position**: Reporting to a Team Manager, a Business Banking advisor delivers an excellent customer experience for new to bank customers, supporting our customers through the process of opening their Business Accounts. The...


  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Exciting Opportunity in Edinburgh! Join Our Team as a Face-to-Face Customer Service Advisor Are you passionate about helping others and making a positive impact in your local community? We have the perfect opportunity for you! We are seeking a dedicated and friendly Face-to-Face Customer Service Advisor to join our team at the local...


  • Edinburgh, United Kingdom AMS Full time

    This Role is within the a major main street bank - through AMS. This role is based in Edinburgh and as such all normal working days must be carried out in the office. **Working hours: Monday to Friday 9AM-5PM** **Salary £11.42 Hourly** **35 hours weekly** Join us as a Customer Service Advisor - This is an opportunity to make a positive impact to our...


  • Edinburgh, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting Customer Service Agent for Lloyds Banking Group in Edinburgh. **The position**: Reporting to a Team Manager, a Business Banking advisor delivers an excellent customer experience for new to bank customers, supporting our customers through the process of opening their Business Accounts. The Business banking...

  • Service Advisor

    7 days ago


    Edinburgh, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Renault Edinburgh** **Salary of £25,425 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...


  • Edinburgh, United Kingdom Homes for Students Full time

    Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional customer service to our...


  • Edinburgh, United Kingdom Bridge of Hope Full time

    ** Role** - Customer Service Advisor **Full-time** - 35 hours per week on a rota between Monday - Friday 8am - 6pm **Salary** - £21.5k to £23k (Depending on experience) **Hybrid** - After Training **Contract** - Permanent **Start dates - April and May start dates** **Address**: Edinburgh, EH1 We are currently recruiting for a customer service advisor...


  • Edinburgh, United Kingdom Brook Street Full time

    Have you ever wanted to work within the civil service? Are you customer focused and do you strive for the assurance that their issues and queries are quickly resolved? If the answer is 'Yes', we would love to hear from you. **The Role**: Brook Street are proud to be working in partnership with the Insolvency Service, based in Edinburgh. We are recruiting...


  • Edinburgh, United Kingdom Forgepoint Full time

    Customer service and sales advisorDo you love people, but need a new challenge?Are you looking to get experience within customer service and sales?Great! We want to hear from you!We believe by investing in people and building them from the ground up. We have just taken on an exciting new client in Edinburgh and we are looking for you to grow with us.Help our...