Call Center Team Leader

3 months ago


Glasgow, United Kingdom Uniting People Full time

**Role**: Team Leader
**Hours**: Monday to Friday
**Salary**: up to £30,000 DOE
**Location**: Glasgow City Centre

We are recruiting for a client who is a dominant player within the UK communications industry, they are looking for a Team Leader to join the business leading their Customer Support team.

**Role**:

- Understand your team members performance on a monthly basis
- Carry out regular 1-2-1's and review meetings
- Ensure your team members take ownership of their development and professional growth.
- Ensure that demands are managed within the team and the workload is achievable
- Support escalations and incidents in your area to ensure we protect our brand and mitigate the impact of service deterioration to our partners
- Work with the specialists to make sure that your team members are embedded into the products release and maintenance cycles through value and other streams of in the organisations
- Champion the company values and ensure that first-class customer service is at the fore front of everything the team does.

**What are we looking for?**
- Experience in leading a team - ideally within a call centre
- Experience managing, coaching and developing a team
- Strong motivator
- Experience working under pressure and to deadlines
- Clear communication
- Able to work as part of a team

Pay: Up to £30,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person


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