Tool Service Center Support Team Leader

5 months ago

Glasgow, United Kingdom HILTI Full time

WHAT'S THE ROLE?

This position works closely with the Tool Service Centre (TSC) Manager and Team Leads to manage the support functions for the TSC operation.
Operational activities include shipping, receiving, fleet collections, manpower scheduling, supply inventory, recycling with assurance of quality, on-time delivery and cost efficiency.
Supervisory responsibilities include technical leadership through performance monitoring, evaluation, and coaching, direction of work assignments, and cross-training of personnel.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is very proud to be ranked as the UK's 12th best large organisation to work for in the Great Place to Work survey.

WHAT DOES THE ROLE INVOLVE?

The purpose of the role is to manage a Tool Service Centre (TSC) team to deliver best-in-class tool service. The role involves establishment of a culture that improves and implements ideas, standard behaviours and changes in the Tool Service Centre (TSC). The job holder needs to recruit team members and constantly engage the team.

**Once again Hilti has been awarded as a Great Place to Work®. We are proud to rank 12th in Best Large Workplaces in the UK**

***

WHAT DO WE OFFER?

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

- Genuine career advancement (more than 80% of all leadership roles are filled internally)
- 6% employer pension contributions
- Private Health Insurance and Employee Assistance Programme
- Company vehicle and fuel card for sales roles
- 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
- Paid leave to work on charitable projects
- Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
- Different ways to work flexibly, including working from home and compressed hours
- Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics

WHAT YOU NEED IS:

- A minimum of 3 years of operational experience in a tool service operation or spare parts warehouse is required;- Educated to at least Degree Level
- Proven logistics or repair center and operational experience
- Excellent communication skills
- Ability to handle multiple tasks simultaneously
- People oriented with ability to influence stakeholders on multiple levels and team members with different needs to gain their commitment and support to resolve customer problems
- Creative individual who thrives in a dynamic, fast paced, customer focused environment
- Focus to satisfy internal/external customers on a daily basis
- Geographically mobile in the future within Northern Europe or Globally
- MS Office, SAP

WHO SHOULD APPLY?

At Hilti, it’s all about teamwork. We have an award-winning culture that is highly diverse and inclusive. We love to celebrate success and as part of the Hilti family you will be proud to work for an industry leading innovator. Your new role will be rewarding and challenging, unlocking endless career and advancement opportunities (Locally and Globally).

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.

Hilti is where your best belongs. We are an equal opportunity employer and value the contributions of all our team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion or family status.

**APPLY NOW**

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**Be Where You Belong**:
Find your future in a market-leading business with a truly caring and performance-driven culture.

**Who We Are**

**Explore your strengths**:
Here at Hilti, we focus on potential over track record, giving you the chance to build on your strengths and grow your skills

**Who We Are**

**Build a better future**:
Ever since our foundation, we have focused on innovation to drive our success and help build a better future for our customers.

**How We Work

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