Team Leader- Customer Service

5 months ago


Glasgow, United Kingdom BOILER GENIE Full time

Boiler Genie are looking to recruit a Team Leader for our outgoing calls / diary planning team

We are seeking an experienced individual to join our team based in Finnieston next to Glasgow city centre. The successful applicant must have good communication skills, excellent attention to detail and good supervisor qualities

Job Role. MUST HAVE EXPERIENCE AS WORKING AS A TEAM LEADER

Working as a Team Leader, you will be responsible for overseeing the outbound and inbound calls process ensuring customers are getting dealt with in a swift professional manner. You will also work closely with our survey teams to ensure projects are completed efficiently.

THIS IS NOT A CALL CENTRE ROLE

You will be required to:

- Deal with queries from surveyors
- Liaise with your team to ensure customers are kept of work carried out.
- Updating customer records and accounts.
- Knowledge / Skills / Qualifications
- Keen attention to detail
- Flexible, positive approach - ‘Can do’ attitude
- Target & timeline driven
- The ability to follow a process from start to finish - with accurate, consistent results
- Ability to work quickly and efficiently
- Strong communication skills
- Reliable team player. Must have good computer knowledge.

**Benefits**:

- Bonus scheme
- Competitive salary
- Nest pension
- A great working environment

**Job Types**: Full-time, Permanent

Pay: From £32,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

Work Location: In person



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