Debt Recovery Officer

4 weeks ago


Glasgow, United Kingdom Kura Full time

alary £22,672.00 per year

**Job Details**

**Collections Advisor - Utilities**

**Location: Glasgow**

We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.

We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow.

In this role you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment plans and also register any complaints.

You will be responsible for
- Identifying properties where a business has moved or shut down due to failed payments
- Looking through systems for any updates or payment information
- Checking google street maps, companies house and land registry
- Updating systems and issuing bills
- Process included in below documents

You will receive several weeks of full paid training on our systems, products, and call handling

**Requirements**:
Experience of working in a high volume customer contact environment
- Standard Grade English and Maths or equivalent
- Experience of working in a high volume customer contact environment
- Experience of working in a target driven environment
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy

**Benefits**
- Referral programme
- Sick Pay
- Maternity Pay
- Bonus Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts

**Next steps**

**Salary**: £22,672.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Work Location: In person


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