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Debt Recovery Handler

4 months ago


Glasgow, United Kingdom Anderson Knight Full time

We're hiring a Debt Recovery Handler to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.Key Responsibilities: * Implement collection activities in accordance with company policies and procedures. * Manage arrears cases to bring agreements up to date while prioritizing positive customer outcomes. * Conduct inbound and outbound collection calls, maintaining accurate records after each interaction. * Correspond with customers via letters, emails, and texts, ensuring meticulous record-keeping. * Maintain performance levels in alignment with expectations and adhere to compliance procedures.Essential Experience: * Worked in a customer services environment, ability to control a call * Understanding of financial services * Ideally experience in claims/collections roleOperating Hours:Mon-Fri 08:00-20:00Weekends – 09:00-18:00Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training