Recoveries and Collections Officer

2 weeks ago


Glasgow, United Kingdom LendingCrowd Full time

We are seeking someone with experience of managing defaulted SME loans, capable of taking a sympathetic approach to borrowers while maximising recoveries for our lenders.

At LendingCrowd, we’re challenging the market for business lending by doing things differently, and that’s where you come in. We’re looking for an experienced Recoveries and Collections Officer who can work as part of a team and proactively on their own within our fast-paced business.

We’re a rapidly growing company, constantly striving to raise our standards, so this is a great opportunity to be part of a genuine Scottish success story. As Recoveries and Collections Officer, you’ll be a key member of our team, working together to achieve the highest standards of customer service.

**About us**

LendingCrowd is a leading fintech business, shaping the way SMEs borrow money. Blending technology innovation, financial expertise and solid backing, we’ve driven over £226m in lending to small businesses across the UK since we launched in 2014.

We’re perfectly positioned to become the trusted choice for SME financing, with an embedded culture of ‘doing the right thing’ at our core. We actively encourage the generation and development of ideas from all team members to grow the business. We’re currently all working remotely but will soon be able to offer the opportunity of hybrid working with premises in Edinburgh.

**About the role**

Reporting to our Loan Servicing Manager, this is a role for an experienced Recoveries and Collections Officer who can manage a portfolio of cases to maximise recoveries while complying with our corporate values and regulatory and Treating Customers Fairly (TCF) requirements.

As a key member of our team, you’ll be responsible for:

- Managing a portfolio of defaulted SME borrowers
- Serving demand letters
- Maximising the recovery of debt while following our TCF policy and corporate values
- Analysing and interpreting financial information to assess the prospects of recovery
- Reviewing borrower proposals and recommending actions
- Negotiating with borrowers where appropriate to achieve the best outcome for all parties
- Maintaining and updating accurate case notes and attachments within our CRM system
- Submitting statutory papers required under insolvency legislation
- Reviewing and interpreting reports from external professionals, such as insolvency practitioners
- Actively managing the portfolio to ensure borrower arrangements and commitments are delivered on time
- Contributing to monthly reporting of KPIs to the Executive Committee and Board
- Participating in the Executive Portfolio Management Committee

**About you**

In terms of knowledge, skills and experience, we would expect you to display:

- A drive to maximise recoveries while working within our TCF policy and corporate values
- Experience of actively managing a portfolio of SME recovery cases, with a track record of delivering for lenders
- The ability to analyse and interpret financial information, for example P&L, balance sheets and cashflows
- A working knowledge of insolvency law in both England & Wales and Scotland
- Experience in both corporate and personal insolvency
- The ability to work as part of a team and proactively on your own
- Excellent communication, interpersonal and negotiating skills
- A successful track record of achieving impressive recoveries results

It would also be beneficial if you have:

- An accounting qualification

**Opportunities for further development**

As LendingCrowd continues to expand, this role will have the opportunity to participate in the shaping and growth of our recoveries function, including the continued development of our policy, processes and approach. Come join us and be part of our success story

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£30,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Recoveries: 3 years (required)
- Debt Collection: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


  • Debt Recovery Officer

    4 weeks ago


    Glasgow, United Kingdom Pertemps Glasgow Perms Full time

    Our highly regarded public client, who is based within the Housing sector, have a temporary role for a Debt Recovery officer. The rate of pay will be £14.87 per hour and is for approx. 3 months. The role is agile home based but will need to be in office for training and meetings within Glasgow city Centre. This is Monday to Friday working. **Main duties and...


  • Glasgow, United Kingdom Ross and Liddell Ltd Full time

    Ross and Liddell are looking for a part time Recovery Assistant to join their busy Credit Control Team. Maintain accurate call records at all times and liaise with internal departments to resolve client disputes which may be delaying payments. Negotiate arrangements and appropriate payment plans and monitor to ensure these are adhered to. Instruct further...


  • Glasgow, United Kingdom Verastar Limited Full time

    **Role Profile** The Recoveries Specialist is responsible for the management of customers who enter the DCA>Legal>Enforcement process. This follows the early arrears and disconnection process and is applicable for those customers accounts that are in a severe delinquent status. Our goal to prevent any legal action being taken against a customer unless...


  • Glasgow, United Kingdom Interaction Recruitment Full time

    Roadside Recovery DriverGlasgow£19 per hour + £500 bonus on completion of summer assignmentNights RosterSummer Contract (around half of all inductees will have the chance to take on a permanent roles after the summer contract)Class 1 or 2 drivers requiredInductions starting in MayRoleWe are currently seeking a number of Roadside Recover Drivers working out...


  • Glasgow, United Kingdom Interaction Recruitment Full time

    Roadside Recovery Driver Glasgow £19 per hour + £500 bonus on completion of summer assignment Nights Roster Summer Contract (around half of all inductees will have the chance to take on a permanent roles after the summer contract) Class 1 or 2 drivers required Inductions starting in May Role We are currently seeking a number of Roadside Recover...


  • North East, Glasgow, United Kingdom Sert Group Limited Full time

    Do you have good communication skills? We are looking for a number of Field Debt Recovery Agents to conduct a pre-disconnection visits for a well established company within the energy sector. This is a great opportunity to secure a permanent position locally with full on the job training. Gather sufficient information to ascertain reasons for debt and...


  • Glasgow, United Kingdom NHS Scotland Full time

    Are you a GP who is looking for a change from general practice or to build a portfolio career? The Medical Officer role in the specialist community alcohol and drug treatment service is an ideal opportunity for a change of scene. Medical Officers work either full or part-time, in multi-disciplinary community teams which focus holistically on the management...

  • Debt Recovery Agent

    2 weeks ago


    North East, Glasgow, United Kingdom Sert Group Limited Full time

    Do you have good communication skills? Can you deal with challenging conversations to overcome situations with a successful outcome? This role will be covering Aberdeen and surrounding areas. We are looking for a number of Field Debt Recovery Agents to conduct a pre-disconnection visits for a well established company within the energy sector. This is a...

  • Waste Collections

    4 weeks ago


    Glasgow, United Kingdom Caledonia ELT Limited Full time

    Caledonia ELT Limited are a waste management company specialising in Tyre Recycling. We are professional, customer-centric, and fast-paced. Due to continued expansion we require additional Collection Drivers to assist with our waste collections across mainland Scotland. **Duties and Responsibilities include**: - Follow pre-planned route to collect from...


  • Glasgow, United Kingdom Creditfix Full time

    This is an opportunity for a Collections Case officer career with Creditfix and Carrington Dean - the UK’s largest personal insolvency firm. Based in the heart of Glasgow City Centre the leading organisation, is renowned for its empathetic and client-focused approach. Creditfix and Carrington Dean have helped more than 180,000 people since 2007 by...


  • Glasgow, United Kingdom Creditfix Full time

    This is an opportunity for a Collections Case officer career with Creditfix and Carrington Dean - the UK’s largest personal insolvency firm. Based in the heart of Glasgow City Centre the leading organisation, is renowned for its empathetic and client-focused approach. Creditfix and Carrington Dean have helped more than 180,000 people since 2007 by...


  • Glasgow, United Kingdom Creditfix Full time

    This is an opportunity for a Collections Case officer career with Creditfix and Carrington Dean - the UK’s largest personal insolvency firm. Based in the heart of Glasgow City Centre the leading organisation, is renowned for its empathetic and client-focused approach. Creditfix and Carrington Dean have helped more than 180,000 people since 2007 by...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** The postholder(s) will join the research data collection team supporting researchers based at the MRC/CSO Social and Public Health Unit’s Population Health Research Facility (PHRF). This team specialises in supporting the delivery of population and community-based research projects. The key area of responsibility will be supporting data...

  • Recoveries Specialist

    4 weeks ago


    Glasgow, United Kingdom Verastar Limited Full time

    **Role Profile** To successfully collect overdue balances from our customers at an early stage and reinstate the customers’ payment methods to Direct Debit. **Responsibilities of the role** - Support customers with account queries by taking inbound calls, whilst adhering to call service level agreements. - Actively contact customers with overdue...

  • Credit Controller

    4 weeks ago


    Glasgow, United Kingdom Cameron Connect Full time

    Are you an experienced **Credit Controller**? If so, you will not want to miss this opportunity. Cameron Connect Ltd are delighted to be supporting a growing financial services business to recruit a new addition to their team. Working in a collaborative environment you will benefit from a supportive management structure and a positive culture whereby ideas...


  • Glasgow, United Kingdom Millennium Hotels and Resorts Full time

    Are you an experienced Front Office Shift Leader/Assistant Front Office Manager looking for your next challenge? Working with the Front of House Manager ensuring the smooth management of the department days and nights Supporting the Front Office Manager by encouraging a culture where friendly and efficient service is delivered consistently Carrying out...


  • Glasgow, United Kingdom Millennium Hotels and Resorts Full time

    Are you an experienced Front Office Shift Leader/Assistant Front Office Manager looking for your next challenge? Working with the Front of House Manager ensuring the smooth management of the department days and nights Supporting the Front Office Manager by encouraging a culture where friendly and efficient service is delivered consistently Carrying out...

  • Credit Controller

    4 weeks ago


    Glasgow, United Kingdom Enviraz (Scotland) Ltd Full time

    Enviraz is a well-established and reputable company that provides asbestos removal, surveying, and management services across the UK. We are looking for a credit controller to join our team and help us maintain our high standards of customer service and financial performance. **Responsibilities**: - Raise and issue customer invoices. - Control and manage...

  • HR Resourcing Officer

    4 weeks ago


    Glasgow, United Kingdom Pertemps Glasgow Perms Full time

    Our highly regarded public client, who is based within the Housing sector, have a temporary role for an HR Resourcing Officer. The rate of pay will be £14.87 per hour and is for approx. 12 months. The role is agile home based but will need to be in office for training and meetings within Glasgow city Centre. This is Monday to Friday working. **Main duties...


  • Glasgow, United Kingdom JPMorgan Chase & Co. Full time

    Embrace this pivotal role as an essential member of a high performing team dedicated to reaching new heights in data engineering. Your contributions will be instrumental in shaping the future of one of the world’s largest and most influential companies. As a Tableau Senior Lead Data Engineer at JPMorgan Chase within the Engineering Platform and...