Debt Recovery Officer
2 weeks ago
Our highly regarded public client, who is based within the Housing sector, have a temporary role for a Debt Recovery officer. The rate of pay will be £14.87 per hour and is for approx. 3 months.
The role is agile home based but will need to be in office for training and meetings within Glasgow city Centre. This is Monday to Friday working.
**Main duties and responsibilities**:
- Maximize debt collection from tenants and any other identified debtors' groups
- Take referrals from housing officers
- Provide advice to Housing Officers to assist with difficult arrears cases and help to identify solutions
- Manage ICT and internal systems to control the issue of accounts, management, and debt recovery
- Ensure all debt actions raised are compliant
- Ensure settlement agreements are reached through attendance at court/ mediation/ arbitration as appropriate
- Consult effectively with debtors, internal colleagues, Local Authority Revenue and Benefits to resolve debt recovery disputes
- Conduct internal tracing
- Aid in the analysis and profiling of debt
- Support legal action by preparing case information to an appropriate standard
- Consult with legal services for debt action, and claims
**Skills**:
- Previous experience in debt recovery
- Ability to manage debtors referring to suitable debt support agencies
- Excellent interpersonal, negotiating and presentation skills
- Good IT skills
- Strong customer service ethos
- Able to produce high standards of written communication and reports
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