Service Administrator/scheduler

4 weeks ago


Inverness, United Kingdom Highland Home Carers Full time

**Reporting to**:Assistant Service Manager
- **Salary/Hourly rate**:£21,450 per annum
- **Contract**:Full time - permanent
- **Location**:Inverness
- **Hours**:37.5
- **Closing date**:Friday 24th February 2023

Highland Home Carers was founded in 1994. We are a vibrant and forward-looking organisation. We have grown to become one of the major independent providers of home care and support services in Scotland. We currently employ around 400 staff and have a financial turnover of around £8 million. Our company has been owned by our employees since 2004. The business is governed and led by a Board of Directors, made up of four executive directors, three elected employee directors and three non-executive directors. We are a private limited company, with a strong commercial focus.
We provide a range of services for older and vulnerable adults in Inverness and across the Highlands:

- Care at Home
- Support Work
- Housing Support
- Supported Living Services

**Job Purpose**
To work as part of a team ensuring that people receive the agreed level of services at the times designated on a daily/weekly basis as directed by the Service Manager.
**Main Duties**
- Work with other members of the Operations team to ensure high quality service provision
- Establish and maintain good working relationships with people who use our services, colleagues, and other healthcare professionals.
- Compiling rotas for care/support workers
- Ensure all care/support visits are covered in conjunction with line manager on a daily basis.
- Inform people who use our services and relevant others about changes to scheduled arrangements
- Advise Care/Support Workers of all changes to regular care packages.
- To work as part of a duty rota, being the duty person on designated days to be the first point of contact
- Provide Administrative support to Practice Support Technicians in the completion and maintenance of support planning documentation.
- Maintain the Company IT database and paper-based systems as required
- Comply with procedures for reporting and record keeping, including the secure maintenance of databases.
- Updating and maintaining systems to ensure accurate recording of Financial Information.
- Uphold the Human Rights of people who use our services.
- To ensure that confidentiality is maintained at all times.
- A willingness to cover for other administrative team members and occasional work outside normal working hours
- Any other reasonable duties as required by the Service Manager

**Personal/Professional Responsibilities**
- Assume responsibility for your own professional and personal development (supported by the company where appropriate).
- Undergo relevant training, learning, and development required by the Service Manager.
- Use discretion and be aware of issues requiring total confidentiality
- Uphold and promote our company values: ERRICC
- Excellence
- Responsibility
- Respect
- Integrity
- Compassion
- Collaboration

HHCIndeed

**Job Types**: Full-time, Permanent

**Salary**: £21,450.00 per year



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