Contact Centre Operations Agent

3 weeks ago


Cheshire, United Kingdom Adecco Full time

**Job Description** As a **Customer Services Advisor,** you will find a variety of different tasks to complete daily. These will include, but are not limited to:

- Taking inbound calls from customers calling to raise repair jobs, rebooking appointments and dealing with general customers query's
- Making outbound calls when required
- Collaborating and liaising with the administration teams to ensure jobs are booked correctly
- Raising and dealing professionally to any complaints when necessary
- Booking appointments and scheduling work to engineers to maximise daily productivity. Ensuring that all internal work systems are updated accurately and in a timely manner
- Ensure appropriate charges are applied to work orders highlighting chargeable opportunities.

To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries. We are seeking someone with excellent interpersonal, oral and written communication skills, who is self-motivatedwith a problem-solving approach.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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