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Telephone collections agents

4 months ago

Cheshire, United Kingdom Together. Full time

Company Description Were Together the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, weve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.
We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers' property ambitions a reality.
Job Description As a Collections Agent , you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. Were focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customers circumstances and offer the appropriate sustainable support for customers in financial difficulties or who are experiencing in-life vulnerabilities. As a Collections Agent , we are looking for someone to:
Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
Through effective listening and questioning, understand the root cause of a customers financial situation and work with the customer to find the right solution for their needs
Identify and attempt to resolve potential customer complaints and escalate where appropriate
Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help
Additional Information Benefits working at Together
~26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
~ Buy & sell holidays
~ Discretionary annual bonus
~ Matched pension contribution
~ Life assurance
~ Critical illness cover
~ Health cash plan
~ Private medical insurance
~ Free access to company holiday homes
~ Travel season ticket loans
~ Ride to work scheme
~ Free local gym access
~ Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.