Senior Business Operations Lead

2 weeks ago

Warrington Cheshire, United Kingdom Ashdown Phillips & Partners Full time

Operations Manager - Birchwood Shopping Centre
To ensure compliance with all statutory regulations, internal policies and procedures, and best practices in the continued delivery of services in that property.
Birchwood, Warrington is a busy shopping centre with over 45 stores, including major national as well as small local independent stores and an annual footfall of over 4 million.
Day to day management and monitoring of security and cleaning contract staff and sub-contractors.
Fabric maintenance contractors - communicating with contract manager, foreman and other personnel.
Ashdown Phillips & Partners - MD, Directors, Senior Associate Directors, Associate Directors, surveyors, consultants, staff and fellow centre / building managers.
Health and Safety Consultants - asbestos surveyors & inspectors, Local Authority H&S Officers.
Regional Fire Brigade - Fire Officers.
Tenants - their consultants, fit out agents and contractors.
Ensuring compliance with regulations and health, safety, environment and security standards.
Managing landlord and tenants' expectations having regard to set financial limits.
Agreeing, monitoring, and managing budgets as applicable to ensure costs, quality standards and efficiencies are achieved to target.

Ensure the cost-effective provision of agreed Facilities Management services for the Landlord(s), as required.
# Ensure compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property.
# Lead, manage and develop relationships with suppliers to ensure compliance with contracts and continued delivery of agreed services.
# Ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines.
# Identify and collate training and development needs for members of the external soft services team within the property to ensure a high level of competence and knowledge within the team, as well as their personal development within the company.
# Identify, propose and develop environmental and sustainability opportunities for implementation, setting objectives and monitoring progress.
# Represent the company as a key contact for the client(s), tenants, suppliers and other stakeholders within the property for which the FM is responsible.

#

Demonstrable knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above).
Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team.
Willingness to adopt a flexible approach to working patterns to respond to changing needs.
Previous facilities management or management experience in either retail or mixed-use environment.
Good IT skills in particular Microsoft Word, Excel, SharePoint
Desirable - IWFM Membership, IOSH, NEBOSH

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