Patient Access Officer

4 months ago

Wilmslow, United Kingdom HCA Healthcare UK Full time

**Location**:The Wilmslow Hospital

**Contract**:Full-time, permanent
**Shifts**:08:00 - 18:00 (7.5 hours a day) so shifts are either 8-4, 9-5, or 10-6pm. No weekends unless its on an overtime basis

**Salary**:Competitive and dependent on experience

**Employment Package**: If you decide to join us on permanent basis, we will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

**_ This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care_**

**About the Role**

Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to, consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.

**Duties include but are not limited to**:

- Greet patients and visitors with a friendly and professional demeanour for all methods of communication
- Communicate efficiently and professionally to all internal and external stakeholders
- Maintain accurate and up to date information on the hospital database during the patient journey
- Formally pre-register or register all patients and guarantee 100% accuracy when requesting and transferring information to HCA databases
- Ensure all relevant Patient documents are signed and scanned to the patient accounts including patient registration form and self-pay agreement for each visit
- Liaise with patients, consultants, secretaries, insurance companies and third parties relating to authorisation of ongoing treatment to ensure further financial settlements are facilitated
- Respond to telephone, written and face to face queries
- Respond promptly to any patient/third party requests
- Manage patient waiting areas to ensure the Patient Access Service run smoothly
- Coordinate and facilitate all patient bookings where applicable
- Adhere to a flexible work pattern often at short notice

**Ideally, we are looking for someone with**:

- Previous Administrative experience is essential, ideally private
- Excellent customer care skills
- Accuracy and attention to detail
- Computer literacy including Microsoft Office - Excel
- Good general level of education
- Excellent spoken and written English
- Knowledge of relevant hospital policies and procedures
- Excellent communication skills
- Strong team player

If you would like to join HCA Healthcare UK as a Patient Access Officer and be part of an organisation shaping a healthier tomorrow, we invite you to apply.

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