Patient Navigator

Are you an experienced Front of House professional, or a high-end client facing Customer Service Representative?

Do you take personal pride and reward in delivering a first class customer experience?

HCA Healthcare UK, is the UK largest private patient complex care provider, and our prestigious site in Alderley Road, Wilmslow has a unique opportunity to use those valuable skills in a career rewarding, prestigious private patient environment.

**Role: Patient Navigator**

**Location: The Wilmslow Hospital, Cheshire, Wilmslow, SK9 1NY.**

**Full Time: 37.5 hours per week**

**Salary: Attractive salary (DOE)**

**Contract: Permanent**

**About The Wilmslow Hospital**:
The Wilmslow Hospital, located in the affluent heart of Cheshire, provides exceptional first class and fast access to primary care services, GP and healthcare screening service, specialist diagnostics, treatment and surgeries. Delivered by the finest clinical and medical experts, in exceptionally modern and state of the art facility.

**Job Profile**:
This particular role is directly responsible for front of house meet and greet services, bookings and billings, escorting our private and VIP patients to meet our GPs. Co-ordinating and facilitating their initial GP engagement through to any specialist ongoing care needs. This role is full of variety, it expands allowing you to lead the patient navigation services through promotion of the multiple choices for patients available within the HCA group.

**Summary of what you'll do**:

- Welcome all patients, visitors and employees into the Front of House area, providing information and dealing with enquiries in a friendly and professional manner at all times.
- Booking appointments correctly and accurately for all type of appointments requested face to face or for follow up call appointments.
- Complete patient registration and update of patient details on the relevant medical databases
- Being super pro-active you will follow up directly with the patient, lead their patient journey and experience, from start to finish, constantly delivering high quality customer care.
- Recommending choices of our specialist consultant referrals and ongoing diagnostic services to inform the patient accurately of their options available to them.
- Processing registration all payments, issuing invoice as necessary and any transaction processed accurately.
- Providing support to the bookings team by taking calls and booking GP appointments by phone when requested
- Working collaboratively with the GPs, Technicians, Patient Navigator & Resource Management
- Behave using professional discretion, and abiding by our confidentiality policy when meeting and escorting VIP patients/public known patients.

**What you'll bring**:

- High-end client facing customer service experience.
- Professional people person, enthusiastic, friendly "can-do" able to pro-actively promote services
- Confident IT user, able to use databases accurately and efficiently
- Able to deliver a confidential, first class, and high-quality customer-focused service.

**Why HCA UK?**

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. **As a Patient Navigator, you’ll be eligible for**:

- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers

**Diversity and Inclusion**:
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversi