Reservations Agent Part-time

7 months ago


York, United Kingdom THE LAWRANCE (HOTEL LIVING) LTD CONTRACT Full time

**PREVIOUS HOTEL EXPERIENCE ONLY WITH A KNOWLEDGE OF REZ LYNX**

The Lawrance luxury apartments offer a luxury self-catering experience that combines the service and quality of a boutique hotel with the freedom and privacy of apartment living.

**We are looking for a bubbly enthusiastic reservationist to develop our business further and become part of our small team that is confident in taking control of the day & shift & communication. With a can-do attitude and enjoys hospitality.**

**Part-time role 2-3 days do 16-24 hours**

**Key Duties and Responsibilities**:

- Ensuring a smooth check in/out process for all guests at all times, in line with standards
- Being fully conversant with the facilities, services and special promotions offered by the company
- Ensure that all departments are kept fully aware of any relevant feedback from guests and other departments
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
- Comply with company security, fire regulations and all health and safety legislation
- Excellent knowledge and use of booking systems - Word, Outlook & Excel

**Requirements**:

- The best customer care skills.
- Be able to work on your own initiative.
- Excellent communication skills.
- Be able to cope well under pressure.
- Previous hotel / Agent / Travel industry experience ideally
- Excellent knowledge of booking systems ideally Rez lynx
- A can-do person with the ability to solve issues with calm and ease
- Flexible to be able to cover holidays' and sickness
- Some weekend work is included
- Works well under pressure

**What we can offer you**:
- Free Car parking on site
- Staff discount provided whilst on duty
- Pension Scheme
- Additional days holiday for your birthday per annum (once probation passed)
- Closed Christmas Day, Boxing Day & New Year Day - (Excellent for hospitality)
- We look forward to hearing from you
- **(if you are passionate and excited by the role) LIVE LOCAL.**

**Job Types**: Permanent, Part-time

**Salary**: £10.50-£11.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Free or subsidised travel
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- York: reliably commute or plan to relocate before starting work (required)

**Experience**:

- HOTEL: 3 years (required)

Work Location: In person



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