Hotel Reservations

3 weeks ago


York, United Kingdom Feversham Arms Hotel and Verbena Spa Full time

**Company description**

Feversham Arms Hotel & Verbena Spa

**Job description**

The Feversham Arms Hotel & Verbena spa is a 33 bedroom hotel situated in Helmsley. This is an exciting time to join our expanding team.

Specific job responsibilities;
- Handling enquiries and reservations for the hotel, spa and food and beverage operations, including larger accommodation bookings and enquiries.
- Dealing with group events, finalising details, arranging dining orders prior to arrival, making private dining arrangements for guests, liaising with the food & beverage team.
- You will be expected to use several different booking systems, as well as third party systems to manage reservations and events.
- Completing shift procedures in a timely manner.
- Working towards sales targets outlined by the Revenue Manager.
- Contributing to the sales office team and building relationships with colleagues throughout the hotel.
- Undertaking any adhoc administrative duties as outlined by the Revenue Manager as and when required.
- Offering the highest standards of customer service to guests at all points of interaction.
- Being an ambassador for the hotel in everything you do.
- Maintaining a good knowledge of competitors, local information and attractions.
- Adhering to hotel Health & Safety at all times.

Hours will be split Monday-Sunday, between the hours of 8am & 6pm.

**Job Types**: Full-time, Part-time, Permanent

Pay: From £11.44 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person



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