Receptionist and General Clinic Administrator Dual

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Obstetrics
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time
- Part time

37.5 hours per week
- **Job ref**
- 164-4936896**Site**
- Across both campus
- **Town**
- Nottingham
- **Salary**
- £20,270 - £21,318 per annum pro rata
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

**Dual role Receptionist / General Clinical Administrator**

**_ We have 1 vacancy for Full time_**_ Receptionist/General Administrator's _**within the Antenatal Service across both QMC and City sites.

You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.

You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using computer systems as you will be trained to use Medway PAS and Medway Maternity and other hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.

Professionalism is expected within this role.

You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a “can do” attitude. Due to the sensitivity of the role, you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

As a receptionist you will be the first port of call for patients attending reception for appointments whether that be for scans or with a consultant or midwife. To ensure all patients are dealt with in a polite professional manner at all times and have a positive experience when attending the department. Booking follow ups, checking patient details and helping with queries. Customer service experience is essential in this role and a profession, polite and courteous attitude at all times.
The clinic administration side of the role means you will be responsible for all aspects of the administration of a patient’s appointment from pulling patient notes and compiling a clinic, printing and sending out appointments, out coming clinics and dealing with telephone queries from the community and patients alike

Working for our organisation

The Antenatal clinic is a busy department with clinic’s running Monday to Friday between the hours of 8 am and 6 pm. We have a small team of receptionists / admin across both sites however you will be working along side Midwifes, Consultants, Radiologists and many other colleagues. We have clinics based across both QMC and City hospital and you may be required to cover at both sites if needed.

Detailed job description and main responsibilities

Ensure all patient notes are prepared in line with Trust Standard guidelines and key performance indicators including current paper records or thin folders that will support DHR requirements
Photocopying/scanning as required
Using relevant electronic booking systems, arrange transport as necessary.
Deal appropriately with enquiries, by telephone and in person, from staff and the general
public, seeking advice or referring elsewhere if necessary.
Ensure all RTT patient data are recorded accurately and timely.
Print appointment/procedure confirmation letters as necessary and send to patient with relevant information leaflets promptly.

Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
Distributing and opening in-coming mail timely and dealing with appropriately.
Be able to competently use Hospital IT systems and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Undertake any other duties, which may reasonably be required.
Print clinic lists from Medway PAS in advance of clinic date and, using Medway PAS.
Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality.
Using Medway PAS or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange transport as necessary.
Add follow ups to review lists for partially booked.
Ensure all clinic outcomes are recorded accurately on the day.
Notify Outpatient Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with departmental and/or Trust policies.
Be a

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