Customer Service Agent

4 weeks ago


Derry, United Kingdom Flogas Full time

Budget Energy is one of Ireland’s fastest growing energy companies, supplying Electricity to over 75,000 homes and businesses. Part of the Flogas Ireland group, Budget Energy operates from our offices in Derry. We are continuing to expand our CS Team to ensure we are providing the highest quality of care to customers. These will be full-time, permanent roles based on-site in Derry.

**Main areas of responsibilities**
- Provide a high level of customer service to new and existing customers
- Dealing with a high level of incoming customer calls in a polite and professional manner
- Processing Customer Payments
- Updating Customers accounts/ Details
- Customer Service queries
- Adhoc duties as required

**Experience**:

- Previous customer service experience in any busy environment is essential.

**Role specific (technical) knowledge / skills**:

- Good IT skills, particularly in Microsoft Excel.
- Excellent communication skills.
- Strong customer focus and attention to detail
- Proactive self
- motivated work ethic.

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.



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