Billing Agent

Part of the Flogas Ireland group, Budget Energy is one of Ireland’s fastest growing energy companies, supplying Electricity to over 90,000 homes and businesses in Northern Ireland, operating from offices based in Derry.

We are currently looking for a highly motivated and passionate**Billing Agent**to join us on a permanent basis to provide back-up assistance to a busy, dynamic and growing department, helping to service our expanding business and customer base.

**Key Responsibilities**:

- Act as the first point of contact for all customer interaction, ensuring billing queries are dealt with in a timely manner.
- Ensure the accurate processing of all issues relating to Billing enquiries
- Manage instances of customer dissatisfaction in line with codes of practice
- Actively help and assist customers experiencing financial difficulties and provide signposting and support when applicable
- Carry out administrative duties as directed in managing key process areas within the customer journey (generate and review bills, account reviews, Direct Debit processing)
- Ensures efficient flow of information between all key teams on the customer facing side of the business
- To be aware of and comply with all company policies and procedures, and those pertinent to the supply of Electricity in both jurisdictions of Ireland
- Ideally qualified to degree level in business, finance or relevant discipline
- 1-2 years in a similar role in energy, telecoms or financial services ideally
- Previous customer service/billing experience in a busy environment is essential.
- Must possess a professional phone manner and want their work to have a positive impact
- Good IT skills, particularly in Microsoft Excel;
- Excellent communication skills;
- Strong customer focus;
- Proactive self
- motivated work ethic

**Benefits**:

- Competitive salary and commission structure
- Ongoing training & Development
- Reduced energy rates

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.