Business Support Officer

1 month ago


Derry, United Kingdom Conexus Recovery Full time

At Conexus Recovery & Field Services, we pride ourselves on delivering specialist field services to clients in the Utility and Banking Finance sectors. We are currently seeking a dedicated Business Support Officer to join our team and assist our doorstep agents in the Republic of Ireland (ROI) and Northern Ireland. If you're a self-motivated individual with excellent communication skills and a keen eye for detail, this could be the perfect opportunity for you.

**About Conexus Recovery & Field Services**:
Conexus Recovery & Field Services is committed to providing exceptional services to our clients while fostering a supportive and collaborative work environment. We believe in developing our people and offering opportunities for growth and advancement within the company. As a Business Support Officer, you will play a vital role in supporting our doorstep agents and ensuring the smooth operation of our field services.

**Key Responsibilities**:

- Assist the Field Operations Manager and doorstep team with administration tasks, scheduling, communications, and client relations.
- Manage the doorstep team's plan completion performance daily, including loading, maintaining, and monitoring accounts to completion.
- Support day-to-day administration and assist doorstep staff in all tasks related to performance and implementation.
- Oversee all doorstep visits to ensure they are completed within the Service Level Agreement (SLA).

**Primary Duties**:

- Coordinate updates on agent stationery and marketing materials.
- Delegate accounts on a weekly/monthly basis to doorstep staff.
- Organise updates of client reports and send them to various clients weekly.
- Coordinate and administer warrants, including all paperwork.
- Organise doorstep staff accounts and travel arrangements.
- Organise meetings and greet clients and visitors to the office.

**Essential Skills and Qualifications**:

- Previous experience in a field administrative position preferred but not essential.
- Strong PC skills, including proficiency in Word, Excel, PowerPoint, and MS Outlook. Knowledge of Excel is critical.
- Extremely detail-oriented with the ability to recall information quickly and effectively prioritise workflow.
- Capable of multitasking and managing multiple projects simultaneously.
- Excellent interpersonal, written, and oral communication skills with a good telephone manner.
- Ability to work independently while seeking guidance when needed.
- Initiative, proactive approach, and good judgment in decision-making.
- High standards of ethics and confidentiality to handle sensitive information.
- Friendly, personable, and able to build harmonious working relationships with clients, co-workers, and the public.
- Team player with adaptability to changing needs and environments.
- Professional demeanour with a positive and proactive attitude.

**Why Join Conexus Recovery**:

- Competitive starting salary of £21,525 with a rise to £22,050 after probation,
- 22 days Annual Leave (Plus Bank Holidays),
- BUPA Private Health Care,
- Full 'on the job' training and support provided,
- Opportunities for career development and advancement within the company.

**Equal Opportunities Employer**:
**Salary**: From £21,525.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person



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