Customer Service Advisor

7 months ago

Cardiff, United Kingdom Jomo People Ltd Full time

Want to kick-start your financial services career within a Customer Service role? Are you a recent graduate looking for your first step on the career ladder? Or maybe someone who has previous customer service experience and wants to join a growing company with a great culture and real progression opportunities.

Are you looking for a hybrid role where you can work 2/3 days in the office and be part of a great team, and then time to work at home too?

We’re working with a Cardiff based Fintech company, who offer amazing support, training and development and are looking to add to their growing customer service team. This is a fab opportunity for anyone who enjoys helping customers on their journey and would like to join a successful and supportive business who put their people and customers at the heart of everything they do.

We have positions available starting throughout March.

Here’s some more details:
**Position: Customer Service Advisor**

**Location: Cardiff**

**Salary: £22,000 pa**

**Hours: 35 hours per week, Monday to Sunday shifts (8am to 8pm Monday to Friday, 9am to 1pm on 1 in every 3 Saturdays)**

If you are successful in securing this Customer Service role in this Contact Centre you can expect the following great benefits, in addition to a modern, spacious office environment in Cardiff City Centre:

- 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
- A cash payment annually towards flexible benefits, e.g., dental insurance, gym membership, the above extra holiday etc.
- x4 Life Assurance.
- Company sick pay (2 months full pay, 2 months half, following probation).
- Matched pension scheme (e.g., you pay in 6%, the company pay in 6%), up to 10% each side (20% in total).
- Discounts with major retailers
- Maternity or adoption leave of 3 months full pay, with return-to-work bonus / 2 weeks paid paternity leave.
- Social events; making friends for life
- Amazing training and development opportunities with really supportive managers who genuinely want you to progress within the company

As a Customer Service Advisor, you will speak to customers who have queries on their loan. Typically, you will have conversations regarding settlement quotations, payments, amending personal details and managing correspondence. In addition, you will:

- Treat customers fairly ensuring they have a fair and compliant outcome
- Promote a culture of continuous improvement by identifying opportunities for improvement
- Achieve the performance measures set. These will include quality, avoidable complaints, avoidable events & behaviours
- Recent experience in a highly customer focussed customer service role
- Excellent people skills, with a high degree of empathy and emotional intelligence
- Excellent attention to detail
- A great team player with the ability to work on own initiative
- Self-motivated with a “can-do” approach to work and customer service

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Cardiff, CF10 4BP

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