IT Operations Specialist

4 weeks ago


Newbury, United Kingdom Vodafone UK Full time

**IT Operations Specialist - Tibco**

Posting Country:United Kingdom Date Posted:09-Mar-2023 Full Time / Part time:Full Time Contract Type:Permanent At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

**Location**: Newbury& (Blended home working)
**Salary**: Competitive + Vodafone Benefits
**Hours:**Full time (37.5 hours per week - Mon to Fri)

**Blended**
Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-workingkit will be available for all who need it during your onboarding journey.

Vodafone UK IT is the intelligence, the platforms and tools that enable our products and services. Be part of the team that develops and runs our digital IT platforms, driving innovation in how we deliver to our customers and the rest of the business.

**What will you be doing?**
- You will be conducting level 2 support activities, incident, and service request management.
- You will regularly be involved in problem analysis / resolution, configuration changes, health check & housekeeping activity on our Tibco platform
- You will be supporting on Triage tickets, identifying bug fixes enhancements and minor code product issues and escalate to appropriate teams.
- You will play a crucial role in continuous process improvement and standardization, identifying root causes of the issues and driving resolution.

**Who are we looking for? **
- You will be happy to manage end to end ticket ownership and suggest ways of improving our strategies if needed.
- You will ideally have experience working withing a Level 2 support environment
- You will be happy to manage internal and external stakeholders expectations

**What’s in it for you?**
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts,retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supportingyou throughout every step of your career at Vodafone.

**Together we can**
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibilitysection of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

**Posting end date: 24/03/2023**

Reed

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversityplays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.



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