Quality Assessor
2 weeks ago
Job Title: Quality Assurance Assessor
Type: Full-Time, Permanent, Flexible
Start Date: ASAP
**Salary**: £23,000
Location: Leicester/ Coventry or Stockport
AT Management is a well-established company which provides revenue generation services for multiple blue-chip companies. We specialise in what we do and at the heart of our business are our people. We are an expanding business, and we offer strong development opportunities and career paths for the right individuals looking to join us.
This is a fantastic opportunity to join our team and make a real impact to our business’s future success along with developing and supporting our internal departments.
**JOB PURPOSE**:
Conduct, assess and provide feedback on calls ensuring compliance is met and Risk is eliminated. Supporting and agreeing on in-house quality procedures, standards, and specifications. Effectively assuring compliance of customer requirements by following quality policies, standards, procedures, programs, and practices while driving continuous improvement. Ability to build strong relationships, attention to detail with excellent communication skills.
**SKILLS & EXPERIENCE**:
- Strong organisational and communication skills both verbal and written.
- Ability to feedback and coach others.
- Great attention to detail and a result driven approach.
- Excellent organisational skills.
- Be able to plan and organise own workloads.
**RESPONSIBILITIES**:
- To meet Quality and Compliance objectives and ensure that set targets are achieved.
- Learn existing and new procedures and processes across the Business including new and existing campaigns.
- Conduct, log, analyse and communicate the outcomes of all quality assessments utilising the current business quality assessment tools.
- Give timely and effective individual feedback to Team Managers as required to maintain performance standards.
- Attend relevant training / personal development programmes.
- Assist in Risk based reviews
- Other duties that may be identified from time to time by the company
- Support organisations core values.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
**Benefits**:
- Company pension
- Referral programme
Schedule:
- Day shift
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (required)
Work Location: One location
Application deadline: 13/01/2023
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