Customer Service Team Leader
7 months ago
**Customer Service Team Leader**
£29,400
**Job Type**: Temporary to Permanent
Location: Cwmbran
Hours: Monday to Friday, 8:30am - 5:00pm (40 hours per week)
Training: Tamworth, Sutton Coldfield - All expenses paid.
Are you ready for an exciting customer experience role that offers growth, autonomy, and the opportunity to make a real impact? Join our prestigious client's team as a Customer Service Team Leader and take your career to new heights
**What Our Client Offers Once Made a Permanent Member of Staff**:
- 29 days holiday (including bank holidays)
- Workplace Pension Scheme
- Life Insurance
- Eye Tests
- Medical Cashplan
- Yearly Flu Vaccination
- Annual Pay Review
- Quarterly bonus scheme
**Duties & Responsibilities**:
- Lead, motivate, and mentor a team of Customer Service Coordinators.
- Conduct performance reviews and support team members' training and development.
- Analyse and correct financial data to maintain accurate projected margins.
- Act as a key liaison between customers, insurance companies, and contractors.
- Provide outstanding customer service, addressing materials choices, and ensuring satisfaction.
- Oversee claims within SLAs, scheduling restoration teams efficiently.
- Input accurate data into systems and customer portals.
- Produce reports based on field staff input.
- Resolve and escalate complaints following FCA guidelines.
**Skills and Experience**:
- Previous experience in a similar role.
- Strong communication skills, both verbal and written.
- Outcome-driven with good organisational skills.
- Ability to work under pressure and on own initiative.
- Flexibility with working hours.
- Full understanding of all contracts within your responsibility.
Job Ref: EN373
-
Customer Hub Team Leader
7 months ago
Cwmbran, United Kingdom Bron Afon Community Housing Full timeJoin our team as a Customer Hub Team Leader at Bron Afon! In this role, you will oversee and coordinate the effective operation of our Customer Hub, ensuring top-notch service across all customer communication channels. As a leader, you will guide a dedicated team, fostering their growth and implementing best practices to enhance the customer experience....
-
Nepts Net Centre Team Leader
7 months ago
Cwmbran, United Kingdom Welsh Ambulance Service NHS Trust Full timeA fantastic opportunity has become available to join our busy Non-Emergency Transport Call Centre as a Team Leader based in our South East Headquarters in Cwmbran. The Team Leader will be Responsible for leading, supervising and supporting a team of NET Centre Call Takers to deliver safe, effective and high-quality care that meets patient and commissioner...
-
People Business Leader
7 months ago
Cwmbran, United Kingdom Welsh Ambulance Service NHS Trust Full timeIt's been an exciting time at Welsh Ambulance Services NHS Trust as we continue our journey of "Being our Best", and our mission to provide world-class patient care. An exciting opportunity has arisen for a People Business Leader within the Workforce & OD function to work closely with the wider team to deliver our People & Culture Strategy. The People...
-
Team Leader
7 months ago
Cwmbran, United Kingdom National Grid Electricity Distribution Full timeJob Introduction Join us at National Grid Electricity Distribution (NGED) during this exciting phase of growth! As part of our Efficiency Delivery programme, we're welcoming 140 new Team Leaders to our organisation. These inclusive leadership roles play a pivotal role in driving performance and supporting the business with work volumes to ensure excellent...
-
Team Leader
6 months ago
Cwmbran, United Kingdom CeX Ltd Full time**Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Cwmbran **Contracted hours: 35** **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing...
-
Customer Service Administrator
7 months ago
Cwmbran, United Kingdom HollyField Personnel Full time**Customer Service Administrator** £24,464.88 **Job Type**: Temporary to Permanent, Full Time Location: Cwmbran, Wales, NP44 Hours: Monday to Friday, 8:30 am - 5.00 pm - Training: 2 weeks training in Tamworth, Staffordshire - all expenses paid for!_ - Please note: a DBS Check will be undertaken during first 2 weeks of employment_ **What our client...
-
Radiography Team Leader
2 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Aneurin Bevan University Health Board Full timeAbout the OpportunityA high-calibre leader is sought by Aneurin Bevan University Health Board to spearhead the CT service at The Grange University Hospital. This permanent role, based in Cwmbran, entails operational oversight of the CT service and collaboration with radiology senior management and key stakeholders to deliver a premium CT experience.Key...
-
Customer Service Specialist
2 days ago
Cwmbran, Torfaen County Borough, United Kingdom OneRetail Full timeAbout the Role:We're looking for a talented and enthusiastic Part-time Barista to join our team at OneRetail. In this role, you'll have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.Responsibilities:Prepare and serve a wide range of beverages and food items to high standardsMaintain a clean and organized...
-
Ambulance Care Assistant
6 months ago
Cwmbran, United Kingdom British Red Cross Full time**Ambulance Care Assistant - Team Leader** **Location: Grange University Hospital, **Cwmbran NP44 8YN** **Contract type: Permanent** **Hours: 36 per week, this will include 2 x 10 hour shifts and 16 hours management tasks** **Salary: £20,831 per annum** **Driving: Full UK Driving Licence required, to drive a manual gearbox British Red Cross vehicle, must...
-
Team Leader
13 hours ago
Cwmbran, United Kingdom CeX Ltd Full time**Retail Supervisors with a passion for games, Movies, gadgets and computers** **Location**: Cwmbran **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing products, and flat panel...
-
Team Leader Nights
7 months ago
Cwmbran, United Kingdom Hollylodge Residential Home Full timeVirgo care Homes Ltd are looking to employ a Night Team leader at their Hollylodge Residential Care Home. The individual will be responsible for all aspects of the home overnight and also will be responsible for leading a small team of care staff. You will be responsible for administering all medication/working as part of the team to ensure all clients needs...
-
Trainee Team Leader
16 hours ago
Cwmbran, United Kingdom NU Staff Recruitment Full timeNu-Staff are currently working with an excellent client based in Llantarnam, Cwmbran to support the recruitment of a trainee Team leader. **Key responsibilities will include**: - Overseeing a team of production operatives to ensure lines run smoothly and efficiently - Working closely with the warehouse and engineering teams to ensure production targets are...
-
Customer Experience Advisor
7 months ago
Cwmbran, United Kingdom Evolve Home Energy Solutions Full time**About Evolve** Our mission is to provide affordable warmth solutions to households across the UK, with an excellent customer experience at the heart of everything we do. Driven by our enthusiasm and professionalism, we aim for our clients to return to us and recommend us to others. With extensive experience in providing insulation, heating and home...
-
Customer Service Advisor
6 months ago
Cwmbran, United Kingdom GoGroopie Full time**Customer Support Agent | Cwmbran** GoGroopie, a leading online marketplace specialising in discounted goods, services, and travel packages, has emerged as one of the UK's largest e-commerce platforms since its inception in 2011. As we continue to expand, we are seeking dedicated customer service professionals to join our dynamic team based in Cwmbran,...
-
Team Leader Nights
3 days ago
Cwmbran, United Kingdom Hollylodge Residential Home Full timeVirgo care Homes Ltd are looking to employ a NIght Team leader at their Hollylodge Care Home. The individual will be incharge of the home overnight and also will be responsible for leading a small team of care staff. You will be responsible for administering all medication/working as part of the team to ensure all client,s needs are met overnight as...
-
Customer Service Advisor
7 months ago
Cwmbran, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is working 37.5 hours per week, any 5 in 7 days** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...
-
Customer Service Assistant
7 months ago
Cwmbran, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Cwmbran, NP44 5JA **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Customer Team Member
6 months ago
Cwmbran, United Kingdom Coop Full time**Customer Team Member** Location: 26-28 North Road, Cwmbran, NP44 2EN Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6am) afternoons, late evenings (Until 10pm) and weekends, to be discussed at interview. Full training given As a...
-
Customer Service Assistant
6 months ago
Cwmbran, United Kingdom ASDA EXPRESS Full time**Role**:Customer Service Assistant **Location**:Cwmbran, NP44 3JA **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Customer Service Assistant
3 days ago
Cwmbran, United Kingdom Euro Garages Full time**Role**: Customer Service Assistant **Location**: Cwmbran, NP44 3JA **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...