Customer Service Advisor
6 months ago
**Customer Support Agent | Cwmbran**
GoGroopie, a leading online marketplace specialising in discounted goods, services, and travel packages, has emerged as one of the UK's largest e-commerce platforms since its inception in 2011. As we continue to expand, we are seeking dedicated customer service professionals to join our dynamic team based in Cwmbran, South Wales. This is a fantastic opportunity to join a successful and growing e-commerce company committed to becoming the UK's premier customer-focused discounted marketplace.
**About Us**:
GoGroopie is a rapidly growing online marketplace that collaborates with thousands of businesses to source, create, and promote unique and inspiring deals to millions of consumers daily. We take pride in our mission to provide exceptional customer service and are now inviting customer-focused individuals to join our Customer Service Team.
**Key Responsibilities**:
- Provide excellent customer service, ensuring customer satisfaction.
- Update management with progress and development reports.
- Maintain and update our customer service policy.
- Perform general office administration tasks.
**About You**:
- Confident and motivated with excellent communication skills.
- Ability to multitask, prioritize, and meet deadlines.
- A team player with enthusiasm and initiative.
- Friendly, helpful, and capable of independent problem-solving.
- Excellent command of English (both written and spoken).
**Essential Requirements**:
- Demonstrate excellent communication skills for effective interaction.
- PC literate with the ability to navigate various systems.
- Strong multitasking abilities.
- Passionate and enthusiastic about delivering top-notch customer service.
- Pride in your work and commitment to excellence.
**Salary**: £21,000
Monday - Friday 9am - 5.30pm
**How to Apply**:
Join GoGroopie and be part of a team dedicated to shaping the future of online discounted marketplaces
**Salary**: £21,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Cwmbran: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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