Pe&e Patient Survey Volunteer

4 months ago

Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

Role

PE&E Patient Survey Volunteer

Hours

4 hours per week (Flexible hours and days)

Responsible to

Volunteer Manager

Accountable to

Location

Patient Engagement and Experience office and visiting wards

DBS Requirement

Yes - Standard DBS Check

What is a DBS (Disclosure and Barring Service)

The cost of a DBS is the responsibility of the trust.

Occupational Health

This role requires the volunteer to undergo an initial Occupational Health check part of which may include the need to be immunized.

Training

Statutory and Mandatory Training (required every 3 years)

Information Governance Training (required every year)

Covid Vaccine

All Volunteers will be asked to produce evidence for their 3 covid vaccines before they can complete the recruitment process, as required for an NHS setting.

Volunteer Role Summary

**Volunteer’s role**:

- Report to department manager on arrival (sign-in)
- Always introduce yourself to patients and staf
- Complete surveys in real time with our patient
- Obtaining and recording of vital informatio
- Communication is essential when completing this rol
- Speaking to our patients to receive and record important patient feedbac
- Addressing immediate adjustments if and when required e.g., the patients water jug to be filled u
- To be mindful of patients current treatment and emotion
- All volunteers are asked to ensure that they sign-in and out of the wards/departments/desks to confirm attendance and to conform to trust dress policy
- ID badges must be always worn whilst on duty

Our volunteer’s workforce provides extra support to our patients, their families, and our staff. Their hard work, dedication and friendliness enhance the patient and family experience here at WWL.

We are developing the Inpatient Surveys which are completed by our patients whilst staying in hospital receiving treatment. We would value our volunteers or new volunteer support to continue enhancing our patient experience at WWL.

All training will be provided before starting the role, current surveys in circulation, what questions we ask and why and how we record the data will be explained during training. Most of all the assistance available to our patients, as they are real life surveys, means changes can be implemented immediately if required.

Surveys will be completed on Wrightington, Wigan RAEI and Leigh sites volunteers should be able to travel to your chosen site. We do not expect you to travel to different sites we will allocate you a site which is your preferred site upon commencement on training.

**Volunteer’s role**:

- Report to department manager on arrival (sign-in)
- Always introduce yourself to patients and staff
- Complete surveys in real time with our patients
- Obtaining and recording of vital information
- Communication is essential when completing this role
- Speaking to our patients to receive and record important patient feedback
- Addressing immediate adjustments if and when required e.g., the patients water jug to be filled up
- To be mindful of patients current treatment and emotions
- All volunteers are asked to ensure that they sign-in and out of the wards/departments/desks to confirm attendance and to conform to trust dress policy.
- ID badges must be always worn whilst on duty

Volunteer Health & Safety

COVID-19 SAFETY GUIDANCE

All volunteers must comply with Government and Trust guidelines to reduce the risk of infection following the coronavirus pandemic. Individual risk assessments will be completed for all volunteers working on Trust premises before voluntary work can take place.
- In order to safeguard volunteers, staff, patients and visitors, face masks are required to be worn in all areas of the hospital. These will be issued at various entrances to the hospital building.
- Social distancing of 2 metres should be maintained where possible.
- Hand sanitisers will be available where you are volunteering and should be used on a regular basis.

**Useful/Linked Trust Policies**:

- Volunteer Policy
- Freedom to Speak up Policy
- Information Governance Policy
- Infection Control Policy

**Volunteers are not permitted to**:

- Move or lift any heavy equipment or furniture
- Move or lift patients - with the exception of pushing patients in wheelchairs (unless specified in volunteering role)
- Come into contact with or use dangerous equipment or machinery
- Come into contact with drugs, poisons and other substances hazardous to health
- Come into contact with sharps, soiled dressings etc, body fluids or items likely to spread infection
- Feed any patients or administer fluids without permission and appropriate training
- Engage in any clinical activity
- Engage in the personal care eg washing, dressing or assisting in toileting of patients
- Handle patients money or personal effects
- Read patient’s medical notes or documentation
- Go home with a patient or go their home unless relevant to their volunteer role eg volunteer driver

This document is also availabl

  • Pe&e Admin Volunteer

    4 months ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Role PE&E Administrator Volunteer Hours 4 hours per week (Flexible hours and days) Responsible to Volunteer Manager Accountable to Location Patient Engagement and Experience Office DBS Requirement Yes - Standard DBS Check What is a DBS (Disclosure and Barring Service) The cost of a DBS is the responsibility of the trust. Occupational...

  • Patient Experience

    5 months ago

    Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    Attend meetings and organise room bookings and other events if required Undertake and report the In-patient survey using the Trusts AMaT audit system Collate and distribute the monthly reports form the national Friends & Family Test Participate in, influence, and contribute to the delivery and improvement of the Trust patient experience agenda across all WWL...

  • Wwl Trust Volunteer Wrightington

    4 months ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Role Ward Volunteer Hours 4hours per week ideally between the hours of 11am -3pm / 10am 2pm Responsible to Matron Accountable to Location All wards Wrightington Site DBS Requirement Yes - Enhanced with adults barred list What is a DBS (Disclosure and Barring Service) The cost of a DBS is the responsibility of the trust. Occupational Health This...

  • Wwl Trust Activities Volunteer

    3 months ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Our volunteer’s workforce provides extra support to our patients, their families and our staff. They hold a valuable sense of community and their hard work, dedication and friendliness enhance the patient and family experience here at WWL. Volunteers extend the skills and the scale of the resources available within WWL and provide the opportunity to...

  • Staff Nurse

    1 day ago

    Wigan, Wigan, United Kingdom NHS Full time

    Job Title: Staff Nurse - A&EAs a Staff Nurse in our A&E department, you will be responsible for providing high-quality patient care in a fast-paced and dynamic environment. You will work closely with our multidisciplinary team to assess and monitor patient conditions, checking symptoms and vital signs and arranging diagnostic tests as needed.Main...

  • Staff Nurse

    1 day ago

    Wigan, Wigan, United Kingdom NHS Full time

    Job Title: Staff Nurse - A&EAs a Staff Nurse in our A&E department, you will be responsible for providing high-quality patient care in a fast-paced and dynamic environment. You will work closely with our multidisciplinary team to assess and monitor patient conditions, checking symptoms and vital signs and arranging diagnostic tests as needed.Main...

  • Volunteer Caseworker

    3 months ago

    Wigan, United Kingdom SSAFA Full time

    This role covers Wigan and surrounding areas. Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you. **What is a Caseworker?** Caseworkers visit clients to work out what type...

  • Charity Shop Volunteer

    4 months ago

    Wigan, United Kingdom Age UK Full time

    **About us** Age UK is the country's leading charity dedicated to helping everyone make the most of later life. The over-60s is the fastest-growing group in society and there are more of us than ever before. Ageing is not an illness, but it can be challenging. At Age UK we provide services and support at a national and local level to inspire, enable and...

  • Staff Nurse

    3 days ago

    Wigan, Wigan, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced Staff Nurse to join our team in the Accident and Emergency department at Wrightington, Wigan & Leigh NHS Foundation Trust.Main ResponsibilitiesAssess and monitor patient conditions, checking symptoms and vital signs and arranging diagnostic tests as needed.Display excellent analytical ability and...

  • Staff Nurse

    3 days ago

    Wigan, Wigan, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced Staff Nurse to join our team in the Accident and Emergency department at Wrightington, Wigan & Leigh NHS Foundation Trust.Main ResponsibilitiesAssess and monitor patient conditions, checking symptoms and vital signs and arranging diagnostic tests as needed.Display excellent analytical ability and...

  • Head of Patient Experience

    6 months ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Are you enthusiastic, motivated, and committed to involving patients and public stakeholders in the co-design and development of services. The Head of Patient Experience will provide expert professional leadership, supporting all clinical teams throughout the organisation in delivering the highest possible standard of patient care which is delivered safely...

  • Nurse Specialist

    1 week ago

    Wigan, Wigan, United Kingdom NHS Professionals Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Nurse to join our team as an A&E Nurse. As a key member of our team, you will be responsible for providing high-quality patient care in a fast-paced and dynamic environment.Key ResponsibilitiesAssess and monitor patient conditions, identifying potential risks and taking appropriate action to...

  • Nurse Specialist

    1 week ago

    Wigan, Wigan, United Kingdom NHS Professionals Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Nurse to join our team as an A&E Nurse. As a key member of our team, you will be responsible for providing high-quality patient care in a fast-paced and dynamic environment.Key ResponsibilitiesAssess and monitor patient conditions, identifying potential risks and taking appropriate action to...

  • Nurse Specialist

    2 weeks ago

    Wigan, Wigan, United Kingdom NHS Professionals Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Nurse to join our team as an A&E Nurse. As a key member of our team, you will be responsible for providing high-quality patient care in a fast-paced and dynamic environment.Key ResponsibilitiesAssess and monitor patient conditions, identifying potential risks and taking appropriate action to...

  • Nurse Specialist

    2 weeks ago

    Wigan, Wigan, United Kingdom NHS Professionals Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Nurse to join our team as an A&E Nurse. As a key member of our team, you will be responsible for providing high-quality patient care in a fast-paced and dynamic environment.Key ResponsibilitiesAssess and monitor patient conditions, identifying potential risks and taking appropriate action to...

  • Staff Nurse

    6 days ago

    Wigan, Wigan, United Kingdom NHS Professionals Limited Full time

    About the RoleWe are seeking a skilled and compassionate Staff Nurse to join our team in the A&E department at Wrightington, Wigan & Leigh NHS Foundation Trust. As a Staff Nurse, you will be responsible for providing high-quality patient care in a fast-paced and dynamic environment.Key ResponsibilitiesAssessing and monitoring patient conditions to provide...

  • Staff Nurse

    6 days ago

    Wigan, Wigan, United Kingdom NHS Professionals Limited Full time

    About the RoleWe are seeking a skilled and compassionate Staff Nurse to join our team in the A&E department at Wrightington, Wigan & Leigh NHS Foundation Trust. As a Staff Nurse, you will be responsible for providing high-quality patient care in a fast-paced and dynamic environment.Key ResponsibilitiesAssessing and monitoring patient conditions to provide...

  • Staff Nurse

    4 weeks ago

    Wigan, United Kingdom NHS Professionals Limited Full time

    Job summary By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England,as well as the ability to develop professionally and gain experience in several wards or areas. Main duties of the job Assessing and monitoring patient conditions Checking symptoms and vital signs and arranging...

  • Volunteer Branch Fundraising Coordinator

    4 months ago

    Wigan, United Kingdom SSAFA Full time

    Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people, some basic I.T skills and good written and spoken English. If you already have some fundraising experience that would be great too but it’s not essential. **What is a Fundraising Coordinator?** As...

  • Staff Nurse

    3 days ago

    Wigan, Wigan, United Kingdom NHS Professionals Limited Full time

    About the RoleWe are seeking a skilled and compassionate Staff Nurse to join our team in the A&E department at Wrightington, Wigan & Leigh NHS Foundation Trust. As a Staff Nurse, you will be responsible for providing high-quality patient care in a fast-paced and dynamic environment.Key ResponsibilitiesAssessing and monitoring patient conditionsChecking...