Patient Experience

5 months ago


Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

Attend meetings and organise room bookings and other events if required Undertake and report the In-patient survey using the Trusts AMaT audit system Collate and distribute the monthly reports form the national Friends & Family Test Participate in, influence, and contribute to the delivery and improvement of the Trust patient experience agenda across all WWL sites Plan and support meetings which includes developing agendas, preparing, and distributing papers; Support the production of minutes and follow up agreed actions. Receiving and dealing with telephone enquiries as appropriate Maintain timely and accurate outputs for all work, balancing continuity, and intense work against an unpredictable pattern of daily demands Support the Head of Patient Experience & Engagement with the Patient Experience & Engagement Strategy and agenda within WWL NHS Trust, and across the wider health economy Input and look up data on Trust IT systems in accordance with Trust policy Analyse and extract complex data sets from several different sources Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department Plan and organise own workload to ensure any deadlines linked to the role are met Prioritise workload and work unsupervised as and when necessary Manage the systems and databases required to collate data for the PE & E team Be responsible for confidentiality in line with Trust policies and procedures Accurately input data using a variety of Trust IT systems in a timely way, strictly adhere to Caldicott and the Data Protection Act



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