Customer Service It

3 weeks ago


Peterborough, United Kingdom Interaction Recruitment Full time

**Looking to progress in a business that pride themselves in a high level of customer service and quality in the Peterborough area?**

Interaction Recruitment are working with a Global business who develop their employees through a strong training and development team. Following an amazing expansion, we are looking for individuals who have a high interest and passion for Technology andable to demonstrate some amazing examples of providing a quality service in previous roles.

You'll be joining a team that pride themselves on developing their technical knowledge, resolving customer issues in a timely manner striving to progress through the ranks.

**This role is Temp to Perm, paying £11 per hour, £21,450 PA with overtime available at time and a half on top of this**
The job role:

- Proactively keeping Customers informed on incident or request status and progress
- Log issues via incident management systems
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
- Provide a point of technical escalation and expertise.

You will need the following experience:

- A good telephone manner
- A genuine interest in Technology/Customer Service or previous experience in a similar role
- Be highly computer literate


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