Business Services Coordinator

4 months ago

Guildford, United Kingdom National Highways Full time

Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the South East region. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, they provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests. Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation is crucial.

**What you’ll be leading on**
- Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
- Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
- Processing of invoice payments in accordance with National Highways Policies and Procedures.
- Engage with customers, both verbally and in writing, in response to enquiries and complaints.
- Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.
- Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered to the required standards and timelines.

**To be successful**
- Excellent written and oral communication skills
- Excellent time management and organisational skills
- Flexibility and adaptable to changing priorities - ability to work in a fast-moving environment to tight deadlines
- Previous experience within an administration environment.

**A bit about us**

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

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