Service Desk Analyst X5

2 months ago

London, United Kingdom Morgan Philips Specialist Recruitment Full time

**Service Desk Analyst**
My client is wanting to employ several (x5) Service Desk Analysts to join their busy fast paced environment. You will be expected to provide good customer services skills, deal with 1st and 2nd line support queries to end users. This role will be working directlyfor my client.
- You will provide a 1st and 2nd line service to staff internally - deal with queries in relation to technology issues and with Service Level Agreement (SLA's)
- You will work with colleagues to deliver a high level support service and as part of the service desk team to ensure the use of ITIL best practice
- Other responsibilities include processing incidents as appropriate to resolution, escalation or management through third party retaining ownership of the incident throughout the process.

**Skills**:

- High level verbal and written communications skills with ability to demonstrate interpersonal skills of persuasion and negotiation.
- Active directory (group policies), Windows 10, knowledge of Microsoft products such as Microsoft Office 365 (O365), Microsoft exchange, Azure
- Ability to capture, record and relay information in a concise and straightforward manner.
- High attention to detail and level of accuracy.
- Ability to develop and maintain effective working relationships with key stakeholders and colleagues.
- Self starter, self-motivated with the ability to work under pressure, produce high quality work, and exercise both initiative and discretion.
- Effective time management, prioritisation and organisational skills.
- Highly effective customer service skills.
- Good IT skills.
- Flexible approach to work.
- Strong ability to work effectively towards business priorities without close supervision or direction.
- Ability to work effectively in a busy environment.

Owning and prioritising your workload to deliver a high level of performance and accuracy is met and maintained
**Qualifications and Training**:

- Accredited to ITIL Foundation Level or higher
- A good standard of general education
- Good experience of working in a busy service desk environment providing 1st and 2nd line support for a broad range systems and services.
- Good knowledge of best practice of ITIL customer service processes

**Salary**:
Salary is paying between £31,000 - £34,500 and benefits include a healthy pension, holiday allowances such as 28 days + bank Holidays), salary Sacrifice schemes including Childcare Vouchers & Cycle To Work, everyday employee discounts including holiday accommodationand various high street & online concessions/
This role is based onsite 5 days a week and is easily commutable within London. There is a tube station located near the offices which is a 5 minute walk.

Please note you will receive an automated response advising you that we have received your CV.

Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. Weunderstand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employeesbe they existing and potential are ultimately human beings.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion orbelief, disability or age.

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