Service Desk Analyst

2 weeks ago

London, United Kingdom Peabody Full time

Here at **Peabody**, we have an opportunity for a **Service Desk Analyst** - 12 months FTC on a Temporary basis at our Westminster Bridge Road in South East London.

**About the Service Desk Analyst** **role**:
As a Director of Transformation you will lead the development and implementation of the Group Strategy and transformation plan to successfully achieve Peabody’s vision and strategic goals.

**What we're looking for in our Service Desk Analyst**:

- Experience in IT services (Essential)
- Experience in IT Desk Analyst(Essential)
- Experience in a housing association (Desirable)

**Responsibilities of our Service Desk Analyst:**
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Take ownership of incidents and requests, following up status on behalf of the user and communicate progress in a timely manner.
- Escalate unresolved tickets to 2nd line support and infrastructure support team.
- Follow the Incident Management and subsequent service requests process through to closure.
- Administer the Service Desk system, ensuring all incidents and requests are logged, and maintain the information to ensure its timeliness, accuracy, relevancy,
- escalation and status.
- Install, maintain and troubleshoot hardware and software faults, liaising with third party support where necessary.
- Update, maintain and audit systems/records, with special emphasis on the IT Asset Register, to ensure that information/data is kept up to date and accurate and that KPI’s are met.
- Develop and maintain relationships with external and internal stakeholders in order to support our customers.
- Assess clients’ needs to ensure effective service delivery.

**Here just a few of the benefits for working at Peabody:**
- Flexible and hybrid working (depending on the role)
- 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates?
- Two additional paid volunteering days each year?
- Flexible benefits scheme, including family friendly benefits and access to a discount portal?

If you feel have the skills and experience to become our **Service Desk Analyst,** please click **‘apply’**now****
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means ifyou are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._

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