Service Desk Analyst

4 weeks ago


London, United Kingdom McGregor Boyall Full time

**Service Desk Analyst - iPhone, IOS, Laptops, Apple Business Manager, Workspace One**

**Permanent role**

**£33k to £45k per annum**

**Onsite role**

**Sponsorship - NOT AVAILABLE**

**The company**

A Global level law firm

**The role**

As a Desktop Support Analyst, you will provide essential support to the global business, acting as a point of triage for all escalated incidents, ensuring the appropriate levels of technical investigation have been included.

**The responsibilities**
- Collaboration with global 3rd line teams to ensure timely resolutions are implemented.
- Proactive ticket and problem management
- Contributing to the wider knowledge management activities of the team

**Essential experience**
- Previous desktop support experience
- Law firm experience would be preferential
A degree in IT and additional IT certifications would be advantageous
- Basic TCP/IP troubleshooting
Windows 10
- MS Office 2010 - 2016 / Office 365
- Skype for Business
- iManage Desksite and Work 10
- Remote assistance technology
- Conferencing platforms : Zoom, Teams, Webex

**Service Desk Analyst - iPhone, IOS, Laptops, Apple Business Manager, Workspace One**

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.


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