Service Desk Analyst

3 weeks ago


London, United Kingdom TRIA Full time

Service Desk Analyst

Circa £30k - £35k

Fully Remote

We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern.

As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals.

What we are looking for:

  • 2nd line support experience
  • Microsoft Stack – Azure / SharePoint
  • Active Directory
  • A positive mindset and a willingness to learn.
  • Background in Network Support

What we are offering:

  • 25% increase in pay when on Night shifts
  • Quick Progression
  • Weekly training sessions

This is a great opportunity for someone who has a passion for IT/Tech working for a company that has a track record of driving internal promotions.

If this sounds of interest, please apply for more information


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