Business Service Operator

3 weeks ago


London, United Kingdom Total Security Services Full time

**Purpose of Role:
To assist in the management of all Customer support operators and sites under their care, ensuring employee & customer satisfaction. To provide support throughout Operations, but specifically within their designated team/hub for all communications in and out of the control room.

**KEY TASKS AND RESPONSIBILITIES**:

- Communicate effectively with team members to meet business KPIs and targets
- Undertake tasks identified through monthly KPIs to assist customer needs and action plans
- Identify and report on recruitment needs linking in with BSM/OD
- Respond to officer Portal/Hub queries in required timescales
- Ensure full manning of the core operational hours for the Comms team using available staff
- Regular review of the Comms team rota to deliver an industry leading customer experience and minimise complaints. This includes liaising with dedicated BSM to discuss and approve team annual leave request whilst not effecting customer service
- Notify the relevant areas of the business of any concerns relating to officers, e.g. performance, customer concerns, welfare, etc.
- Identify and respond via HALO to all Coverage and rota query/request within agreed timescale
- Providing industry leading service to our customers
- Creating great working relationships with your peers Hub BSO’s to encourage a great working environment
- Promote use of new systems to make effective use of technology and company processes
- Complete incident reports following company process
- To deliver effective team management daily for your respective Comms teams to deliver
- Coaching and encouraging development for the Comms team
- Providing reports and recommending process improvements
- Deputise for BSM in their absence to manage & lead the team
- To ensure you take reasonable care of yourself and create a great working environment for your team.
- To ensure you follow the correct reporting procedure with regards to safety within the workplace and report anything that is not safe. You must not intentionally or recklessly interfere with or misuse anything that is provided in the interest of health and safety.

The above tasks are a minimum benchmark but do not set limitations on the development of the role.


  • Head of Operations

    4 weeks ago


    London, United Kingdom Churchill Service Solutions Full time

    Head of Operations - Guest Services £60,000 to £70,000 per annum plus 15% annual performance bonus. London - Making the workplace a destination_ We Put People First so you can Deliver Outstanding Service We are looking for a dynamic, ambitious, and empathetic Head of Operations. The Head of Operations will work at a high pace across multiple geographic...

  • Business Operations

    4 weeks ago


    London, United Kingdom EIK Business Limited Full time

    An excellent opportunity to join a boutique Accounting/Tax Advisory Practice in central London in their search for a Business Operations & Administration Intern (with good tax exposure). The firm's clientele is primarily high net worth individuals, their businesses and family offices. **Responsibilities**: 1. Providing support to the Operations Manager with...

  • Business Architect

    9 hours ago


    London, United Kingdom UK Civil Service Full time

    Job summaryAbout us�More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...


  • South London, United Kingdom Service Care Full time

    **Strategic Finance Business Partner** Location: South London Contract: Temporary (3 months initial) Rate: £400-450 per day umbrella Start Date: ASAP *Hybrid Working Available* Service Care Finance are currently recruiting on behalf of a Local Authority in South London for a Strategic Finance Business Partner (Adults) on a temporary basis **Main...


  • London, United Kingdom Language Business Full time

    We have a fantastic new job opportunity for Business Development Director to join a world leading Language Services Provider (LSP) organisation. They offer full translation and language solutions services to organizations from most business sectors across the globe. Location of the job London / Hybrid. 3 days a week office based, 2 days a week work form...


  • London, United Kingdom Language Business Full time

    We have a fantastic new job opportunity for Business Development Director to join a world leading Language Services Provider (LSP) organisation. They offer full translation and language solutions services to organizations from most business sectors across the globe.Location of the jobLondon / Hybrid. 3 days a week office based, 2 days a week work form...


  • London, United Kingdom UK Civil Service Full time

    Job summaryThis role will be based in Old Admiralty Building, London. You will�be required�to attend the office five days a week (Monday to Friday) and may occasionally be�required�to travel to other DBT Offices.��About us �The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology...


  • London, United Kingdom London Business School Full time

    London Business School are looking for a Mechanical Tradesperson - Carpenter to join Campus Services & Estates on a permanent basis. As a Carpenter, you will be responsible for ensuring all carpentry and associated work requests are completed by agreed deadlines and to a high standard of workmanship. Reporting to the Maintenance Shift Leader and Building...


  • London, United Kingdom Service Care Full time

    **Strategic Finance Business Partner** Location: London Contract: Part-Time 0.6/0.8 FTE Length: 3 months initial Rate: £600 per day umbrella *Hybrid Working Available - 1 day per week in office* Service Care Finance are currently recruiting on behalf of a Local Authority in London for a Strategic Finance Business Partner on a temporary part-time...


  • London, United Kingdom The Language Business Full time

    We have a fantastic new job opportunity for Business Development Director to join a world leading Language Services Provider (LSP) organisation. They offer full translation and language solutions services to organizations from most business sectors across the globe. Location of the job London / Hybrid. 3 days a week office based, 2 days a week work form...


  • London, United Kingdom UK Civil Service Full time

    Job summaryWe pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. �UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive...


  • London, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 289758**Salary**: - £26,762 - £28,178**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things...


  • London, United Kingdom Service Care Full time

    **Finance Business Partner** Location: Central London Contract: Temporary (3 months initial) Rate: £380-400 per day umbrella Start Date: ASAP *Hybrid Working - 50%* *** Service Care Finance are currently recruiting on behalf of a Local Authority in Central London for a Finance Business Partner (HRA) on a temporary basis. Main Responsibilities: - To...

  • Business Manager

    3 weeks ago


    London, Greater London, United Kingdom UCL Business Ltd Full time

    About the opportunity:We have an opportunity for an outstanding individual to join the Physical Sciences & Engineering team as a Business Manager. The individual we are seeking will be working on the growing portfolio of medical technologies that are coming out of UCL's extensive research base. This is a unique opportunity to take up a Business Manager role...

  • Head Office

    9 hours ago


    London, United Kingdom UK Civil Service Full time

    Job summaryThe Head Office Safety, Security and Business Resilience (SSBR) Team are based in MOD Main Building, London.� Its role is to ensure that MOD Main Building continues to operate in all foreseeable circumstances.� The team works alongside key stakeholders to deliver its primary objective and provides advice to Head Office on Safety, Security and...


  • London, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 302437**Salary**: - £22,191**Job grade**: - Administrative Assistant- Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need to...


  • London, United Kingdom SmithMartin LLP Full time

    About us The Department of Informatics in the Faculty of Natural, Mathematical & Engineering Sciences (NMES)is a cutting-edge place to study and research the field of computer science and the technologies that are transforming our lives today and tomorrow. We aim to consider fundamental scientific questions as well as respond to key societal challenges and...


  • London, Greater London, United Kingdom King's College London Full time

    About usThe Department of Informatics in the Faculty of Natural, Mathematical & Engineering Sciences (NMES) is a cutting-edge place to study and research the field of computer science and the technologies that are transforming our lives today and tomorrow. We aim to consider fundamental scientific questions as well as respond to key societal challenges and...

  • Warehouse Operative

    1 month ago


    London, United Kingdom Meridian Business Support Full time

    146021 Posted: 24/01/2024 - £24000 to £25000 Per: annum - London, South East, - Permanent - Join one of the - ** UK’s leading distributors of electrical products** and - ** solution providers **with - ** 250+ branches nationally **with a - ** core value** to - ** develop talent & internal progression.** We are looking for a - ** Warehouse Operative** to...

  • Business Operations

    1 month ago


    London, United Kingdom British Council Full time

    Business Operations **Date**:16 Apr 2024 **Location**: London, UKM, GB Cardiff, UKM, GB Belfast, UKM, GB Edinburgh, UKM, GB Manchester, UKM, GB **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them...