IT Operations Technical Engineer
3 weeks ago
Job summary
This role will be based in Old Admiralty Building, London. You will�be required�to attend the office five days a week (Monday to Friday) and may occasionally be�required�to travel to other DBT Offices.��
About us �
The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and�operates�tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country. �
Job description
We are expanding our DDaT�team to keep up with the rapidly changing world. This role reports to the IT Operations Service Stability Engineer (SSE), providing�the direct link between DBT and its supply partners to ensure that�our�interests are actioned as�we�require�and that we�maintain�control. This ensures that stakeholders are kept informed of major incidents and problems threatening the DBT estate.���As an IT Operations Technical Engineer, you will be working closely with the SSE along with�the rest of DDaT�to provide�IT services to�allow�DBT�to deliver�technical projects.���
About you �
You will�be required�to have, or develop at pace, an understanding of the DBT infrastructure, IT Operational Services (AV and Support Services), Security and User Support Services. You will need to be able to take instructions,�demonstrate�a self-motivated approach, and effectively communicate with users at all levels. ��
Main responsibilities ��
You will be: �
Working independently and as part of a team with minimal supervision. �Assisting the SSE to troubleshoot and identify incidents. �Working with relevant teams to resolve emerging and recurring problems. �Helping to manage problems through to resolution. �Gap filling areas in IT Operations Services where technical skills are required to maintain IT Operational Services. �Assisting in IT Operations projects. �Assisting and providing support to IT Operations Services teammates. �A Technical engineer across IT Operation services for escalations �Person specification
It is essential that you have: � �
Continual service improvement. You can analyse current processes and identify and implement opportunities to optimise them. Be part of a team that delivers service improvements. You can help to evaluate and establish requirements for the implementation of changes by setting policy and standards.�Incident management. Assist with the investigation and resolution of incidents.�Ownership and initiative. You can take accountability for issues that occur and be proactive in searching for potential problems. You can achieve excellent user outcomes.�Problem management. Help team to investigate, resolve and anticipate problems. You can co-ordinate with the team to investigate problems, implement solutions and take preventive measures.�Technical knowledge. Good grasp of networking, cloud, project management and security concepts to help with project delivery. Good to have administration experience of Workspace One.�Experience. Strong technical experience in Windows, Macs, Virtual platforms and mobile devices�Benefits
Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%-
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